Lead Software Engineer-Dynamics 365 Contact Center

United StatesRemoteFull-timelead

Software EngineerSoftware Engineering

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Quick Summary

Requirements Summary

The ideal candidate is an experienced software engineer with deep Microsoft Dynamics 365 expertise, strong architectural skills,

Technical Tools

Software EngineerSoftware Engineering

The Lead Software Engineer will drive the design, development, and implementation of enterprise-scale customer engagement solutions built on Microsoft Dynamics 365 and the broader Microsoft cloud ecosystem.
This role combines hands-on software engineering with technical leadership to deliver scalable, integrated, and high-performing contact center experiences.
You will work across Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure, and Microsoft Teams to modernize customer service capabilities.
As a technical leader, you will establish engineering standards, guide architectural decisions, and mentor engineers, analysts, and consultants.
You will also explore emerging technologies, including Copilot, AI agents, and automation, to improve service delivery and operational efficiency.
The position offers the opportunity to solve complex technical challenges and influence enterprise platform strategy in an environment focused on digital innovation.
You will join a collaborative organization that values continuous learning, strong relationships, and meaningful customer impact.

As Lead Software Engineer, you will own key technical decisions and guide the development, integration, and support of enterprise contact center solutions, ensuring reliability, maintainability, and alignment with business needs.

Requirements

~1 min read

The ideal candidate is an experienced software engineer with deep Microsoft Dynamics 365 expertise, strong architectural skills, and a proven ability to lead technical initiatives and deliver complex enterprise solutions.

What We Offer

~2 min read

✓Annual salary: $117,700–$188,300, with individual compensation determined by relevant experience, education, skills, performance, and work location.

✓Potential incentive compensation: Eligible candidates may participate in applicable incentive or short-term incentive plans, subject to plan terms.

✓Medical coverage: Access to medical and prescription drug coverage for eligible associates and their eligible dependents.

✓Retirement savings: Access to a 401(k) retirement savings plan.

✓Employee assistance: Employee Assistance Program (EAP) to support personal and professional well-being.

✓Fitness programs: Access to virtual fitness center programs.

✓Associate discounts: Access to an employee discount program.

✓Travel protection: Automatic enrollment in Business Travel Accident Insurance.

✓Tax preparation benefit: Associate Tax Prep benefit.

✓Remote work: Remote position offering flexibility in where you work within the United States, subject to applicable requirements.

✓Professional growth: A collaborative, high-performing culture that emphasizes continuous learning, innovation, and meaningful contributions.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

About this job

Pay per year: $117,700–$188,300 a year; 22% below the $195,000 median for Software Engineer jobs on Jobera (5,752 salaries).
Who can apply: United States
Posted: Today
Employer: has 3,982 open jobs on Jobera in 42 countries.