Senior Park Operations Manager

• Proven leadership experience within a large-scale operational, leisure, hospitality, retail or visitor attraction environment.
• Strong experience leading and developing high-performing operational teams.
• Confident decision-maker with the ability to remain calm and effective in fast-paced environments.
• Passionate about delivering exceptional guest experiences and resolving issues with care and professionalism.
• Strong understanding of operational performance, resource planning and service delivery.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships across teams.
• Experience managing incidents, escalations and operational challenges effectively.
• Knowledge of health, safety and compliance requirements within a customer-facing operation.
• A proactive approach to continuous improvement, with a focus on driving positive change and performance.
• Adaptable, flexible and comfortable working within a dynamic operational environment, including supporting varying business needs when required.
• Committed to Merlin's values of Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover and We Care.

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.