Operations Manager - (Spanish speaking) - Onsite - IN02

Job Title:

Job Description

Want to be part of an innovative and growing team?We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

 If you’re looking to grow and be inspired, as an Operations Manager onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.   

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   

As an Operations Manager on our team, you will:  

Analysis, proposal and monitoring of action plans to improve the service's main KPIs. 

• →
  • →Continuous improvement of processes. 
  • →Improvement and monitoring operational processes. 
  • →Carrying out the necessary steps, updating/monitoring of internal regulations.  
  • →Participation and coordination of quality processes. 
  • →Monitoring and compliance in quality processes. 
  • →Management and optimization of operations. 
  • →Managing and supervising personnel. 
  • →Optimization of work processes and staff productivity. 
  • →Cost management 
  • →Collect metrics, analyze these and report to customers. 
  • →Do regular reporting to the Office/Project Manager. Report all serious issues as well as possible monetary exposure to Office/Project manager or person replacing him immediately along with suggestions for addressing the problem. 
  • →Organize and optimize shifts. 
  • →Review dimensioning forecasts, carry out deviation and needs analysis (WFM).  
  • →Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader’s needs. 
  • →Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work. 
  • →Be the main contact person for Concentrix management/administration, client on department related matters. 
  • →Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements. 
  • →Participate in Concentrix management meetings according to invitations from higher management. 
  • →Ensure a positive and goal-oriented team spirit in the department. 
  • →Follow and promote Concentrix  values. 
  • →Take ownership of department success and failures. 

• → We’ll be a great match if you:

• →
  • →Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor. 
  • →Have excellent organizing and leadership skills. 
  • →Possess excellent team management skills. 
  • →Have outstanding communication and interpersonal abilities. 
  • →Possess advanced skills in MS Office. 
  • →Are self-motivated with a results-driven approach. 
  • →Speak English and Spanish fluently. 
  • →Ability to implement and manage change. 
  • →Analytical skills with a good command of excel. 

Share our values of commitment, unity, integrity, recognition, and WOW. 

• →
  • →
• → Personal abilities 

• →
  • →Ability to implement and manage change.
  • →Strong communication skills 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1771285  

Location:

Language Requirements:

Time Type: