Client Success Manager, Payer Retrieval

Join a collaborative healthcare technology environment focused on making health data more secure, accessible, and actionable. In this role, you will lead client relationships and oversee the successful delivery of healthcare data retrieval and risk adjustment projects. You will act as a strategic partner to customers, coordinating cross-functional teams to ensure projects meet expectations, timelines, and quality standards. Combining client success, project management, and healthcare industry expertise, you will help resolve challenges and deliver meaningful results. You will work closely with teams across engineering, data integration, coding, sales, and leadership to improve service delivery and customer satisfaction. This opportunity is ideal for a proactive, detail-oriented professional who enjoys solving complex problems, managing multiple projects, and building lasting client relationships in a fast-paced environment.

• 3–5 years of experience in client success, account management, or a related customer-facing role.

• Project management experience is preferred, including the ability to coordinate cross-functional teams and manage multiple projects simultaneously.

• Bachelor’s degree or equivalent practical work experience.

• Knowledge of the healthcare industry, including payment models, risk adjustment, medical coding, physician workflows, and/or electronic health record (EHR) systems.

• Familiarity with healthcare data systems, formats, and processes, with the ability to communicate effectively about technical topics.

• Advanced Excel skills; familiarity with SQL queries is preferred.

• Excellent written and verbal communication skills, with the ability to present complex information clearly to different audiences.

• Strong presentation and meeting facilitation skills, including preparing agendas, managing logistics, recording meeting notes, and coordinating follow-up actions.

• Proven ability to build rapport with clients and manage relationships across multiple stakeholder groups.

• Strong analytical skills and curiosity, with the ability to connect information from multiple data sources and identify meaningful insights.

• A proactive, action-oriented approach, with a strong sense of urgency and a commitment to resolving issues efficiently.

• Excellent organizational skills, attention to detail, and the ability to prioritize competing demands while delivering consistent results.

• A collaborative mindset, professional demeanor, and willingness to learn, adapt, and take on new responsibilities in a fast-moving environment.

• Must be authorized to work in the United States. Employment visa sponsorship is not available for this position.

• Depending on client requirements and applicable policies, post-offer health screenings and proof of vaccination may be required. Requests for exemptions are reviewed individually in accordance with applicable requirements.