Operations Coordinator

Position Overview:

The Operations Coordinator will be tasked with providing IT support, purchasing non-inventoried items, DOT compliance processes, and supporting operations as needed.  The IT support includes all network and data systems as well as hardware and production equipment. $52,000-80,000

Essential Duties and Responsibilities:

• Realize and address IT issues as they arise daily in the business. Support includes: CNC Machines, Phone System, Data Network (internet connectivity), Printers, Copiers, Servers & Switches, All other production equipment tied to computers and/or network.
• Utilize and interact with the IT Shared Services team address and resolve IT related issues.
• Purchase items and services to support and meet business and operational needs.
• Oversee compliance to Maine DOT regulations in regards to commercial trucking license.
• Interface with management, engineering, manufacturing personnel to provide business support where needed.
• Participate in Safety, Compliance, and ISO initiatives and projects
• Build and maintain Spreadsheets for data analysis and departmental KPIs
• Provide logistics Support
• Participate in cost savings projects

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at anytime in accordance with business needs and conditions.

Education and Experience:

• Bachelor's degree preferred
• 5+ years of experience in IT or similar role with IT responsibilities
• Strong analytical skills, strong judgment and problem analysis techniques
• Must be collaborative, able to foster an environment of open communication and team work
• Organized and capable of planning and carrying out multiple related activities

Competencies and Skills:

• Proficient with Microsoft Office applications
• SAP knowledge a plus
• Responsible for the handling of confidential information, requiring good judgment, discretion, and sound technical skills.
• Must be able to work independently and as part of a team on special projects.
• Must be able to interact and communicate with individuals at all levels of the organization.
• The position requires continuous attention to detail and the ability to work in a fast-paced environment, while managing multiple tasks and priorities.

Physical Demands:

• Must be able to stand, sit, stoop, squat and walk
• Must be able to lift up to 30 pounds

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal Protective Equipment: 

Safety glasses with side shields and hearing protection (depending on work location) required when on manufacturing floor

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

All employees are required to apply ergonomic correctness to all job tasks

Work Environment: 

Office: Typical office environment and lighting with some exposure to plant environment, with fork lift and other general hazards.

Manufacturing/Warehouse: Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

Updated 10/15/2026