Senior AI Developer

Be an essential element to a brighter future. 

We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. 

You will work closely with cross-functional teams to build intelligent systems that enhance employee productivity, streamline support operations, and deliver exceptional user experiences.

• →Design and implement AI/ML solutions for enterprise automation, focusing on ITSM, HR, and business operations.
• →Develop and optimize conversational workflows using platforms like Moveworks, Aisera, or equivalent.
• →Collaborate with product managers, data scientists, and engineers to define AI use cases and deliver scalable solutions.
• →Integrate AI models with enterprise systems (e.g., Freshworks, ServiceNow, Workday, SAP S/4 HANA or ECC, Salesforce).
• →Monitor and improve the performance of deployed AI solutions using analytics and user feedback.
• →Stay current with advancements in AI/ML, NLP, and automation technologies.

• Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
• 5+ years of hands-on experience in AI/ML development, with a focus on NLP and automation.
• Proven experience with Moveworks, Aisera, Teneo, IBM Watson, Microsoft Power Virtual Agents or similar platforms.
• Strong programming skills in Python, JavaScript, or similar languages.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Experience with REST APIs, webhooks, enterprise integration patterns, LLMs (e.g., OpenAI, Cohere, Anthropic) and prompt engineering.
• Knowledge of ITIL processes and enterprise service management.
• Experience with analytics tools for measuring chatbot performance and user engagement.
• Certifications in AI/ML, cloud platforms, or automation tools.