Mid-market Customer Success Manager

France·Parismid

Customer Success ManagerCustomer

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Quick Summary

Overview

UpSlide is the document production layer for financial services. We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver reliable,

Technical Tools

Customer Success ManagerCustomer

UpSlide is the document production layer for financial services. We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver reliable, quality outputs in the most efficient and cost-effective way.

As a Microsoft Solutions Partner, with 14+ years supporting financial services teams, we bring together expertise from the tech, finance and design fields to help clients like KPMG, BNP Paribas, Rothschild & Co. boost productivity while improving brand consistency across their corporate documents.

We are a certified B Corporation, upholding the belief that businesses should have a positive impact on society.

Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value:

Responsibilities

~1 min read

Experience autonomously managing a sizeable portfolio, ideally including Mid-Market accounts

A structured, analytical approach to account planning at volume, using data to prioritize a broad book of business and anticipate risk

Operational rigor: accurate CRM data, reliable follow-up, dependable forecasting

Excellent written and verbal communication in French and English

Ability to work independently in a fast-paced, international environment

Experience with analytics / BI tools (PowerBI or equivalent)
Advanced negotiation skills
Knowledge of the financial services / professional services sector
Familiarity with SaaS metrics (ARR, NRR, churn, forecasting) and reporting to leadership

✨ If you don’t tick all the boxes but you think you’d be a great fit, please apply and tell us why.