Operations Manager MBA Admissions - McDonough School of Business

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

• A Bachelor's degree is required.
• A minimum of 2 years of administrative experience in a professional setting
• Excellent interpersonal skills, and be a capable and confident writer who can effectively communicate with applicants, students, faculty, staff, and outside vendors
• Must be comfortable working with technology, standard office software (Microsoft Excel, etc.) and learning new systems, as well as have demonstrated, strong attention to detail.

• Experience with Salesforce or similar database.
• Previous experience working in higher education.

The Operations Manager for the McDonough School of Business’ MBA Admissions department at Georgetown University facilitates the application process for the Full-time, Part-time and Part-time Online MBA program. This position manages a team of approximately four student workers to evaluate all applications for completion, review official documents and prepare decision data for release. They ensure the data integrity of application submissions alongside the designated staff analytics lead. They will identify innovative ideas for process improvement to enhance the quality of the applicant experience in relation to the online application, and application instructions. They will support prospective students through the application process by answering admissions-related questions via phone and email. This person represents the MBA Admissions team at local and domestic recruitment events outside the DC metro region. This person also assists with special projects for the Operations Team as needed. The Ops Manager joins a team of admissions professionals who are energized by innovation, deadline-driven and proficient in technology.

• Manage the logistics of the application process including: data compilation, credential evaluation, and document preparation.
• Resolve admissions systems issues, especially as related to application processing, including troubleshooting and problem solving in Salesforce.
• Hire, train, and supervise operations student worker team.
• Maintain the integrity and accuracy of the admissions by auditing application files and adhering to admissions process timelines to meet decision deadlines.
• Respond to applicant inquiries via phone and email related to operations and application processing, track ongoing applicant issues and act accordingly to resolve them.

This person will report directly to the Assistant Director of Operations, MBA Admissions and will manage the recruitment, selection, training and supervision of 4+ student workers who are critical members of the operations team. This position works closely with other members of the Operations Team, including the Associate Dean, Assistant Dean and Assistant Director of Marketing Operations. In addition, the Operations Manager works directly with prospective students and applicants to the MBA Programs.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.