Operations Lead

Top of the Rock is seeking an Operations Lead to help create exceptional guest experiences while supporting the daily operations of one of the Ozarks' premier attractions. This hands-on leadership role helps oversee frontline teams, supports staffing and scheduling, ensures operational excellence, and maintains a safe, welcoming environment for guests and team members. [Operations Lead | PDF]

• →Lead, coach, and support a team of 20+ team members
• →Ensure outstanding guest service and efficient daily operations
• →Assist with staffing, scheduling, and team coverage
• →Support admissions, cashiering, membership programs, and daily reporting
• →Help manage crowd flow, wayfinding, guest inquiries, and issue resolution
• →Maintain safety, compliance, and operational standards
• →Assist Operations Managers with administrative and operational tasks

• High school diploma or GED required
• Leadership, supervisory, or team lead experience preferred
• Hospitality, attractions, guest services, retail, or admissions experience preferred
• Strong communication, problem-solving, and organizational skills
• Proficiency with Microsoft Office applications
• Ability to work a flexible schedule including weekends, holidays, evenings, and occasional overtime