Lead Catcher

The Lead Catcher will be responsible for responding to leads at multiple properties daily. They will receive leads from many different sources, interact with clients, create proposals, and respond in a way that is beneficial for each hotel and their individual goals.

Hybrid position (3 days in-office, 2 days remote).

• Monitor and manage inbound client inquiries across several hotels via the sales systems and communicate relevant account information to managers.
• Provide the initial response to the incoming lead source, qualify the lead, and turn down as required.
• Connect with clients to qualify inquiries to better determine needs and appropriate hotels to quote.
• Promptly create proposals and facilitate client correspondence
• Track lead volume in the appropriate sales system for accurate reporting. 
• Politely and professionally converse with clients and respond to all inquiries.
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Perform other duties as requested by management.

• Previous hotel or equivelant hospitality experience required.
• Sales background or focus preferred.
• High School diploma or equivalent required.

• Work schedule varies and may include occasionally working on holidays, weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate the keyboard.

What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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