Senior Operations Officer

The Senior Operations Officer is responsible for the efficient execution of MKS PAMP's operational activities, supporting the Group's precious metals trading business. This role supports the European & APAC Trade Teams through active coordination with the Geneva Head Office, ensuring operational processes are completed accurately and on time.

• Execute operational processes accurately and timely, ensuring continuity of critical post-trade activities.

• Ensure all End-of-Day (EOD) operational processes and trade validations are completed and properly reviewed.

• Investigate and document operational discrepancies, escalating unresolved issues proactively to management timely.

• Work closely with traders, sales, logistics, systems teams, and clients to ensure effective coordination and communication among internal and external stakeholders.

• Manage and monitor physical precious metal deliveries between Group refineries and customers.

• Manage and monitor physical metal inventories across various storage locations and reconciled with custodians records.

• Verify the completeness and accuracy of operational documentation, including invoices, air waybills, packing lists, assay certificates, and other shipping documents, ensuring timely system updates.

• Coordinate operational activities to support the movement of precious metals across the supply chain.

• Prepare import and export declarations for overseas shipments

• Provide operational coverage during staff leave and high-volume periods to ensure business continuity.

• Maintain comprehensive and up-to-date Standard Operating Procedures (SOPs).

• Identify operational process or system inefficiencies, risks, and gaps, and recommend practical improvement solutions.

• Participate in the implementation, testing, and enhancement of new operational systems, including Inventory Management Systems.

• Execute operational activities in compliance with business, regulatory, and internal operational standards.

• Enforce adherence to operational procedures and internal controls.

• Maintain accurate operational records and documentation to support transparency and audit readiness.

• Promote collaboration and operational synergies across departments and global offices.

• Drive continuous improvement initiatives by proposing process enhancements and innovative operational solutions.

• Carry out work in a gender and diversity-sensitive manner.

• Perform other operational responsibilities as assigned.
  

• 4-7 years of work experience, in financial operations and settlements, reconciliations, reporting and treasury, ideally within financial services, banking, trading companies or precious metals environment.

• Proven ability to manage multiple priorities and maintain high standards of accuracy and compliance.

• Exposure to ERP and IT systems would be an advantage.

• Excellent organizational skills and attention to detail.

• Excellent interpersonal skills and customer orientation.

• Agile and flexible mindset, reactive to requests.

• Ability to interact with colleagues of diverse cultures; respect for diversity.

• Competent handling detailed data-sets and proficient with excel

• Proficiency in spoken and written English is required.