Commercial Lines Service & Operations Manager

Description

LP Insurance Services is an established and growing insurance brokerage firm, located in Arizona, California, Nevada, New Mexico, and Oregon. 

LP Insurance is serious about growth opportunities and builds teams committed to genuine knowledge, teamwork, and professionalism. We value being direct when it comes to opportunity and will provide a clear path forward.

LP delights in offering a fulfilling career with both stability and flexibility. LP offers a competitive salary and incredible benefits such as: 

• 401k Plans – with employer match, 100% vested after two years of service
• Medical, Dental, and Vision – plans that fit your needs
• Short-Term and Long-Term Disability, plus Group Life Insurance – at no cost to you 
• Paid Time Off – Take the time off you need, without worrying about accruals. 
• Employee Assistance Program – including free counseling, legal advice, and more

The Service Operations Supervisor supervises and provides administrative direction for the LP service teams. This position is responsible for workforce planning, staff development, workflow management, quality assurance, operational consistency, and service performance metrics.

• Recruit, onboard, train, coach, and develop service team employees.
• Conduct performance management conversations and annual evaluations.
• Manage daily service operations and staffing resources to ensure appropriate workload distribution.
• Monitor workflow efficiency, productivity, and service standards across the Commercial Lines department.
• Monitor adherence to agency procedures, carrier requirements, and regulatory standards.
• Identify process improvement opportunities and lead workflow optimization initiatives. Develop and maintain documentation standards and workflow guidelines.
• Ensure timely completion of service requests, renewals, endorsements, policy changes, and account transactions.
• Establish and monitor departmental performance metrics. Generate reports related to productivity, service levels, retention, and workflow effectiveness.
• Serve as a mentor and resource for account executives, account managers, and support staff.
• Serve as an escalation point for operational challenges and employee concerns.

• Bachelor’s degree in Business Administration or a related field preferred.
• Minimum 6 years’ experience of related Commercial Lines broker and/or carrier experience required.
• Minimum 2 years’ experience supervising people
• Professional insurance designation (CIC) preferred.
• Property & Casualty Agent/Broker license required 
• Skilled in strong coaching and team development.
• Knowledge of Commercial Lines insurance products, markets, risk management, brokerage operations and regulatory and compliance requirements.
• Ability to lead through influence across multiple offices and leadership levels
• Knowledge of Agency management systems, reporting tools, and Microsoft Office applications.
• Ability to handle multiple priorities/assignments simultaneously, be proactive, be flexible and adaptable to new ideas
• Skilled in time management, organization and providing excellent customer service; active listening; developing inter-personal and/or client relations, excellent verbal and written communications, and attention to detail to ensure document accuracy.

LP Insurance is an Equal Opportunity Employer. All applicants will be considered for employment without regard to actual or perceived race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, medical condition, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other characteristic protected by applicable federal, state or local laws. 

We look forward to working with you!