Infrastructure Engineer Network & Telephony

We are seeking an experienced infrastructure professional to support enterprise network and telephony operations in a global, regulated environment. This role combines hands-on Cisco infrastructure engineering with incident resolution, change management, patching, and operational reporting. You will play a key role in maintaining service reliability while supporting the transition from traditional Cisco telephony to a modern cloud-based platform. You will also contribute to the completion of infrastructure decommissioning initiatives and ensure smooth knowledge transfer as legacy systems are retired. Working with international stakeholders, you will take ownership of critical operational activities and help shape a sustainable support model for the evolving telephony landscape. The position is open to Senior and Principal-level candidates, depending on experience and technical depth.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Extensive experience in network and telephony infrastructure engineering, with technical depth appropriate for a Senior or Principal-level position.

• Strong hands-on expertise in Cisco network infrastructure, including routing, switching, patching, and ongoing platform support.

• Experience supporting Cisco telephony and legacy call recording platforms, including change testing, maintenance verification, and operational troubleshooting.

• Practical knowledge of ITIL-aligned incident and change management processes within regulated, enterprise-scale environments.

• Experience coordinating infrastructure support activities and producing recurring operational and stakeholder status reports.

• Proven ability to work effectively with international, multicultural teams and global stakeholders across multiple time zones.

• Strong sense of ownership, autonomy, and accountability, particularly when managing incidents under pressure.

• Excellent communication skills, with the ability to provide clear, structured updates and lead stakeholder-facing discussions.

• Experience delivering infrastructure initiatives in complex enterprise environments, ideally involving migration, retirement, or decommissioning of legacy platforms.

• Prior experience migrating to or operating Content Guru or a comparable cloud telephony or Contact Center as a Service (CCaaS) platform.

• Fluency in written and spoken English, including the ability to lead stakeholder calls and participate in interviews in English.

• For Principal-level candidates, demonstrated ability to take independent technical ownership and provide informal technical mentoring.

Preferred qualifications:

• Experience with data center exit programs or large-scale infrastructure decommissioning.

• Cisco certifications such as CCNP or CCIE, or equivalent certifications in telephony or call recording technologies.

• Previous experience in insurance or other regulated, enterprise-scale industries.