Digital/Technical Product Manager Lead

Lead the strategy, development, and continuous improvement of customer identity and access management (IAM) products across digital platforms and service channels. In this senior role, you will shape product vision, translate complex authentication and identity challenges into strategic initiatives, and deliver secure, intuitive experiences for internal and external customers. Working across technology, architecture, user experience, information security, fraud prevention, and business teams, you will drive innovation while balancing customer needs, operational performance, and risk management. You will use research, analytics, and market intelligence to guide product investments, measure results, and identify opportunities for improvement. You will also influence senior stakeholders, mentor team members, and guide complex initiatives from discovery through launch and ongoing optimization. This opportunity is ideal for an experienced product leader passionate about building scalable, secure, and customer-centered identity solutions.

• Bachelor's degree or four years of relevant education and/or experience.

• At least eight years of digital or technology product management experience, including experience in strategy and planning, innovation, user experience, process engineering, analytics, or research and testing. Alternatively, an advanced degree and at least six years of relevant digital or technology product management experience.

• Comprehensive knowledge of digital and technology products, emerging technology platforms, data analysis, research methods, and applicable industry standards.

• Demonstrated ability to develop, influence, and communicate complex business and technology concepts to cross-functional teams, non-technical stakeholders, and senior leadership.

• Experience managing authentication, identity verification, credential management, or account recovery experiences across digital channels and call centers, balancing usability with security requirements.

• Ability to identify high-impact opportunities in identity and access management and translate complex challenges into a compelling product vision and strategic roadmap.

• Familiarity with authentication and identity management best practices, emerging technologies, regulatory considerations, and relevant industry trends.

• Experience managing models that support authentication, identity management, or fraud-related decisions.

• Strong understanding of fraud prevention, security controls, data and analytics, and scalable solution design.

• Proven ability to manage the full digital product lifecycle, from problem identification and experience design through production deployment and iterative improvement.

• Exceptional analytical, problem-solving, communication, and stakeholder management skills, with the ability to bridge technical and non-technical teams.

• Experience in relevant operational functions, such as security specialization, authentication consulting, profile recovery, complaints, or fraud operations, is an advantage.

• Military service experience, or experience as a military spouse or domestic partner, is a valued additional qualification.