Intermediate DevOps Engineer

Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences. Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage.

Intermediate DevOps Engineers at Coconut Software contribute to infrastructure and reliability initiatives by working closely with senior team members and cross-functional partners. In joining our team, the Intermediate DevOps Engineer will be an integral part of site reliability at Coconut. They will support efforts to improve infrastructure, reliability, and CI/CD practices while gaining experience in cloud and automation tools. As Engineering adopts AI more deeply, you’ll also help stand up and run the infrastructure behind those initiatives. Security is at the heart of our culture and the Intermediate DevOps Engineer will document and practice the highest security standards. This role is ideal for someone eager to take initiative, grow their skills, and contribute to key infrastructure projects.

We don’t expect people to fit into neat little boxes. We are looking for curious and empathetic people who are driven by a need for continuous learning and growth. We are excited to continue to scale on our path to success by building a diverse and inclusive team.

Vision
To create a world where time is well spent.

Mission
To optimize your branch performance in order to drive growth, increase productivity, and deliver exceptional customer experiences.

Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.

Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences.

Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.

Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage. 

Some recent awards we're proud of include:

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment. Final hiring decisions are always made by humans. If you would like more information about how your data is processed, please talk to your Talent Partner. We believe in using AI thoughtfully and transparently, so we ask candidates to take the same approach and disclose the use of AI at any stage in their application or interview process.