AI Customer Success Intern

United States·Clearwaterentry

Other

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts,

Technical Tools

Other

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

~1 min read

→Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts, skills, and small scripts, and keep them running after launch.
→Assist and test AI outputs before CSMs rely on them. Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and Snowflake, log errors, and fix them.
→Translate customer success knowledge into AI requirements. Work with CSMs and Customer Management leads to define what a good output looks like for adoption, health, and engagement, then turn it into prompts or logic.
→Leverage KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends. Keep internal trackers and dashboards current, and escalate risks or blockers to the assigned CSM.
→Document best practices and AI assets. Maintain runbooks, prompt versions, data definitions, and templates. Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.

Requirements

~1 min read

Currently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics, Business, Information Systems, or a related field
Hands-on use of an AI assistant for real work, and interest in prompt design
Basic SQL or Python
Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
Familiarity with email and collaboration tools (Gmail, Google Workspace)
IT experience/exposure is a plus
Strong verbal and written communications
Organized, detail-oriented, and able to manage multiple tasks with guidance
Curious, coachable, and comfortable working in a team environment
Able to explain AI outputs and their limits to non-technical stakeholders
Comfortable checking AI outputs against source data

Interest in AI, SaaS, or customer-facing roles
Exposure to CRM tools (e.g., Salesforce) and customer success platforms (e.g., ChurnZero)
Experience building with an LLM API, Claude, or a no-code automation tool
Exposure to MCP connectors or API integrations
Experience on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.