Field Service Engineering Manager

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineering Manager in Holland, MI as we work together to bring innovative automation solutions to life.  

• Plan, direct, organize and control the Engineering Services operations and related costs of a customer focused organization.
• Manage the daily operations and planning the use of materials and human resources to meet customer requirements for engineering services while also considering the needs of the business.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement.
• Provide feedback to relevant internal stakeholders to improve JRA products and services.
• Communicate to the customer relative aspects of the service/build process as they relate to timing, quality, and cost.
• Drive process improvements in the organization and work area to optimize efficiency.
• Review market analyses to determine customer needs and volume potential and develop sales campaigns to accommodate goals of the Company.
• Represent the Company at trade associate meetings to promote JRA Customer Services.
• Provide input into the financial planning process including headcount, revenue projections and expenditures.
• Analyze and control expenditures of organization to conform to budgetary requirements.
• Coordinate with Customer Service Business Development Manager and sales teams to achieve sales targets.
• Communicate JR policies per the company handbook and hold employees accountable to meeting company expectations.
• Set employee expectations and provide feedback and coaching to employees consistently throughout the year, and during annual performance reviews.
• Foster a teamwork culture through leadership, experience, positive attitude, encouragement, and training.
• Strive to achieve the highest level of performance from team members as it relates to their individual skillsets and abilities.
• Manage the group P&L and be aware of all related costs.
• Manage Training budget and ensure the team is highly and properly trained.
• Maintain a high utilization per established budget.
• Develop and maintain relationships with existing and future customers.
• Assist with Quotes as needed to develop solutions specific to customer needs.
• Limited travel may be required - up to 35%.

• →5-10 years of experience in customer Management
• →Strong verbal and written communication skills
• →Experience working in a manufacturing environment.
• →Strong Automation, mechanical and electrical knowledge
• →Proven record of successfully leading a team
• →Intermediate proficiency in Microsoft Office Suite
• →Experience in Automation or Robotics preferred.
• →Experience in Controls is desirable.
• →Intermediate proficiency in Microsoft Project preferred.
• →Repeating motions that may include the wrists, hands and/or fingers.
• →Sitting or standing for prolonged periods.