Systems Administrator II

• This exciting opportunity involves working on-site with various clients throughout the Washington DC area, providing an immersive and dynamic work experience. 
• Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.
• This role also includes participation in a rotating on-call schedule four times a year that includes weekends.
  
  

What you will be doing

• Attend scheduled client appointments daily to provide end user support and to maintain, upgrade and manage client infrastructures. This may extend, on occasion to ad hoc, emergency support.
• Responsible for Maintaining & Troubleshooting Local and Cloud Infrastructure
•  Maximize Monitoring Platform (CW-Automate) in monitoring endpoints
•  Complete recurring Preventative Maintenance Checklist (Evaluate networks to ensure networking devices and servers are up to date. Schedule downtime with clients on major upgrades.)
•  Ensure Network Infrastructure is secured, up to date, organized and documented.
•  Validate & Test Backup Solutions (File, Image, & Disaster Recovery)
•  Work with Operation teams in maintaining company technology standards
• Provide excellent Customer Service & Support to End Users with IT Requests either onsite or remote  (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POCs to resolve user's issues, set clear expectations, keep all communication clear, and prioritize workloads.
• Responsible for keeping Documentation up to date
• Work closely with the Dispatch team in meeting client’s schedule expectations.
  
  

• 3+ years of experience in the field of Information Technology
• General MSP industry knowledge
• Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, COMPUTER
• Ability to administer & audit Office 365 end-user administrations
• Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS
• Service and troubleshoot end user issues (computer hardware, OS, software related)
• Superior people skills
• Ability to communicate and cooperate with various departments to obtain information needed
• Ability to work under pressure, while maintaining a tactful and professional demeanor 
• Intermediate to advanced level of Microsoft Platforms 
• Strong problem-solving capabilities 
• Valid driving license & traveling required
• This role involves extended periods of sitting or standing and regular use of computers and office equipment