Director, People Operations

• Directly manages and develops the People Operations team, providing subject-matter guidance and coverage across all functional areas, except Talent Acquisition
• Direct peer and collaborator with our Director of Talent Acquisition 
• Serves as the direct manager to the Manager, People Operations as a strategic and escalation partner on complex benefits matters and leave management
• Serves as direct manager to the People Services Specialist, providing guidance on day to day employee relations, performance matters, and employee transitions

• →Administer multi-state leave and accommodation programs, including FMLA, ADA, state/local leave, parental, STD/LTD
• →Run the interactive/accommodation process with defensible documentation
• →Coordinate workers' comp claims and OSHA recordkeeping/reporting

• Oversee the performance cycle, goal-setting, and calibration/talent-review process
• Manage succession planning cycle collaborating with the Chief People Officer and other senior leadership
• Coach and equip managers on performance conversations and development planning

• Own intake and workplace investigations for the People Operations group, with defensible documentation and consistent outcomes
• Serve as escalation point for complex matters

• Manage the performance management lifecycle: verbal warnings, written warnings, PIPs
• Partner with Legal on involuntary terminations, risk assessment, and separation documentation
• Oversee offboarding, exit interviews, and unemployment claims; coordinate timely access deprovisioning with IT/Security,  ensure state-specific final-pay compliance along side payroll team

• Own HRIS data integrity, lifecycle transactions, policy/handbook administration, and people reporting
• Support HR due diligence and post-close people integration for acquisitions (benefits harmonization, census, leave/PTO alignment)

• 7–10+ years in HR/People Operations, including team leadership
• Required depth across benefits/total rewards, multi-state leave & ADA/FMLA, performance management, and employee relations/investigations, expertise in each, not just familiarity
• Strong multi-state employment-law knowledge; GovCon/federal-contractor HR compliance a plus
• HRIS proficiency required; UKG Pro experience preferred but not required (must ramp quickly on the platform)
• Demonstrated AI knowledge and use
• SHRM-SCP / SPHR strongly preferred
• Bachelor's degree or equivalent experience

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, and having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by the team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status, and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we get to know you! Submit your resume today! Applications will be accepted until 10/30/2026.