HQ Operations Manager

Hi there, we’re Article. 👋  Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as an HQ Operations Manager, you'll oversee Article’s Vancouver headquarters operations, ensuring a welcoming, organized, and efficient workplace.

*Please note this role requires you to be onsite 5 days per week.

This role manages reception, warehouse services, facilities, travel administration, vendor coordination, and workplace events. Reporting to the VP, Logistics, the Operations Manager leads a team of up to 10 employees, including two team leads, with accountability for service standards, team development, operational efficiency, and budget management. 

For this role, we want an operations expert with experience working with property management companies and/or city officials. You will manage the facilities and HQ warehouse team, you do not need to be the expert in warehouse or facilities day-to-day (as the team leads will be the subject matter experts in those departments). 

You will need to have strong people management skills and a customer service-oriented attitude (specifically with internal customers, i.e., our employees "Particles"), as you will be owning and helping shape the experience for our HQ Particles. 

A background in warehouse, facilities (HQ), or hospitality operations management is helpful but not an essential requirement for the role.