Information Technology | Systems and Operations Manager

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OperationsOperations Manager

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Quick Summary

Overview

Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury,

Technical Tools

OperationsOperations Manager

Responsibilities

~1 min read

Oversee daily IT operations to ensure secure, reliable, and high-performing technology systems across the property.
Maintain and enforce operational procedures, service standards, and best practices aligned with corporate policies and security requirements.
Ensure consistent follow-through and timely resolution of technology issues supporting both team members and guest needs.

Lead, coach, and develop IT Technicians providing clear expectations, prioritization guidance, and continuous feedback.
Support hiring, onboarding, training, and development to maintain a skilled, customer-focused team.
Promote a culture of accountability, dependability, and professional growth within the IT Operations team.

Maintain stability and availability of servers, networks, voice systems, operational technologies, and business applications.
Monitor dashboards, logs, and alerts to proactively identify issues and prevent service disruptions.
Partner with other IT leaders to support compliance, vulnerability management, and cybersecurity initiatives.

Implement and maintain ITIL-aligned processes for incident, problem, and change management.
Track KPIs and SLAs for Service Desk, Engineering, and Telecom functions to ensure service quality.

Lead technology deployments, upgrades, and property-wide IT initiatives.
Manage vendor relationships and participate in solution selection and implementation.
Support budgeting, forecasting, and lifecycle planning for IT infrastructure and operational technologies.

Requirements

~1 min read

Strong leadership presence with the ability to influence across departments and all levels of the organization.
Advanced knowledge of IT infrastructure, networking, systems administration, and enterprise systems.
Experience with ITIL frameworks and operational best practices.
Strong diagnostic and troubleshooting skills with the ability to resolve complex technical issues.
Excellent communication skills and ability to manage multiple priorities effectively.

Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Minimum 5 years of IT operations leadership experience in a complex or high-volume environment (hospitality preferred).
Industry certifications such as Cisco, Microsoft, Network+, or related credentials are highly preferred.