Business Operations Manager, Direct-to-Consumer

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. 

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Business Operations Manager, Direct-to-Consumer
• Job Summary: This role supports the growth and operational success of TPCi's direct-to-consumer business across automated retail and ecommerce channels. It combines sales planning, inventory management, business operations, and cross-functional execution to ensure products are effectively positioned, stocked, and available to customers. This person will play a key role in optimizing automated retail performance, supporting continuity, and helping expand the business into new regions.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Sales and Business Performance Management
  • Analyze sales, inventory, and assortment performance to identify business opportunities and risks
  • Develop forecasts and business recommendations that support revenue and inventory objectives
  • Monitor key performance metrics and communicate actionable insights to stakeholders
• Business Operations
  • Manage merchandising, inventory, and product availability processes across direct-to-consumer channels
  • Support business initiatives, new launches, and market expansion efforts through operational planning and execution
  • Identify opportunities to improve processes, systems, and overall business efficiency
• Cross-Functional Partnerships
  • Coordinate with teams across supply chain, logistics, marketing, technology, and operations to execute business priorities
  • Act as a central point of communication for business performance, operational issues, and key initiatives
  • Resolve issues proactively and adapt plans as business needs evolve
• Process Management & Data Integrity
  • Manage business data, reporting, and system configuration to support operational accuracy
  • Validate business processes and identify opportunities for continuous improvement
  • Leverage data and analysis to inform decision-making and operational strategy
  • Maintain and validate product, inventory, and sales data within business systems
  • Identify process improvement opportunities and recommend scalable solutions
  • Help establish operational processes and ownership models that support future business expansion

What you’ll bring 

• Five (5) to seven (7) years of relevant professional experience in business operations, sales operations, inventory planning, category management, retail operations, ecommerce operations, supply chain planning or a demonstrated equivalent level of expertise
• Bachelor's degree in Business, Supply Chain, Operations, Economics, Marketing, Data Analytics or a related field or a demonstrated equivalent level of applicable experience
• Experience using data and business metrics to drive operational or commercial decisions
• Experience managing multiple projects or operational initiatives simultaneously
• Strong communication skills with the ability to translate business needs into actionable plans

Base Salary Range: For this role, new hires generally start between $95,000.00 - $127,000.00 per year. The full range is $95,000.00 - $172,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.