Lead Technical Program Manager

We are seeking an experienced Lead Technical Program Manager to coordinate complex, cross-functional engineering programs within an innovative SaaS environment focused on AI-powered marketing technology. In this senior individual-contributor role, you will oversee critical platform releases, integrations, technical migrations, and engineering commitments for major enterprise clients. You will bring structure to fast-moving teams by establishing clear delivery plans, managing dependencies, and ensuring risks are identified before they affect outcomes. Working closely with engineering, product, and client-facing teams, you will translate business needs into realistic technical commitments and reliable execution plans. You will also help evolve program management practices, introduce AI-enabled workflows, and mentor other program managers. This remote opportunity is ideal for a technically fluent, highly autonomous leader who thrives in ambiguity and enjoys improving how engineering organizations deliver at scale.

• At least 8 years of experience as a Technical Program Manager, ideally within AI/ML, platform infrastructure, developer tooling, or related technical environments.

• A proven track record of independently delivering complex, cross-functional programs involving multiple teams, external deadlines, technical dependencies, and significant business impact.

• Experience managing engineering delivery commitments for enterprise or Tier 1 clients, including requirement clarification, realistic scheduling, risk communication, and stakeholder alignment.

• Strong technical fluency, including the ability to understand system architectures, APIs, integration design, platform dependencies, and technical trade-offs without directly owning engineering implementation.

• An engineering background is highly desirable, particularly experience transitioning from software engineering or another technical discipline into program management.

• Excellent planning and organizational skills, with the ability to turn ambiguous requirements, incomplete specifications, and competing stakeholder perspectives into clear plans and recommended actions.

• Exceptional written and verbal communication skills, with the ability to adapt updates for senior leadership, technical leads, and client-facing teams.

• Experience creating and maintaining dependency maps, workback schedules, delivery dashboards, escalation frameworks, and structured reporting processes.

• Demonstrated ability to identify risks proactively, challenge optimistic delivery estimates, resolve blockers directly, and reduce unnecessary escalations to senior leadership.

• Experience mentoring other program managers and developing reusable templates, workflows, and operating practices that improve team-wide performance.

• A track record of introducing tools, automation, or new ways of working that measurably reduce operational overhead and improve delivery efficiency.

• Strong judgment, autonomy, and stakeholder-management skills, with the ability to balance delivery discipline against the need for speed and flexibility.

• Familiarity with AI-native engineering workflows and an interest in using AI tools to improve planning, coordination, reporting, and execution.

• Experience in a high-growth scale-up or an organization building infrastructure while simultaneously operating it under real customer workloads is an advantage.

• Ability to work remotely from within Canada and maintain regular working-hours overlap with teams based in London.