Operations Associate II - Epic Workqueue

Fulltime, Dayshift, Monday - Friday and this role will be fully remote.

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

No relocation and no sponsorship or transfer of visa for this position now or in the future.

• →Collects, reviews, and analyzes data related to assigned projects.
• →Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• →Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• →Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• →Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• →Manages several projects at the same time.
• →Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• →Interacts with providers, team members, and practice managers and implements stated organizational goals.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• None Required.

• ​Associates Degree

• 2years practice operations experience or 4 years of related clerical or clinical practice experience required.

• Epic Workqueue experience or Epic backend experience.
• Strong attention to detail
• Written and verbal communication
• Time management

• Work is performed in an open office with some partitioned areas.
• Work is generally performed at a desk using telephone and computer entry.
• Travel to other facilities and practices in teammate's vehicle is required on a regular basis.
• Each teammate has the responsibility to work in a safe manner.

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.