Loyalty Operations Associate

In this role, you will help deliver accurate, engaging promotional offers that enhance customer loyalty and improve the overall rewards experience.
You will manage promotion setup, validate offer mechanics, and ensure eligibility rules, rewards, and customer-facing messaging are correct before launch.
Working closely with marketing, CRM, and customer experience teams, you will coordinate promotional activities and help ensure seamless execution.
You will monitor live offers, identify operational issues, and collaborate with cross-functional partners to resolve problems quickly and minimize customer impact.
By leveraging data, automation, and emerging AI tools, you will contribute to more efficient workflows and stronger operational performance.
This opportunity is ideal for a detail-oriented professional who enjoys solving problems, improving processes, and supporting innovative loyalty programs in a fast-paced technology environment.

• At least 1 year of experience in loyalty operations, promotional campaign management, quality assurance, or a related operational role.

• Experience working with promotional offers, rewards programs, or rules-based systems, with the ability to interpret and follow detailed requirements accurately.

• Strong attention to detail and a quality-focused mindset, particularly when configuring offers, validating eligibility rules, and checking customer-facing communications.

• Effective problem-solving and troubleshooting skills, including the ability to identify discrepancies, investigate potential causes, and coordinate appropriate resolutions.

• Experience using data, reports, dashboards, or operational tools to monitor activity, validate outcomes, and identify performance issues.

• Strong communication skills and the ability to collaborate effectively with marketing, CRM, customer experience, and technical teams.

• Excellent organizational and time-management skills, with the ability to manage multiple tasks, prioritize competing deadlines, and maintain accuracy in a fast-paced environment.

• A proactive and adaptable approach, with a willingness to learn new systems, improve workflows, and take ownership of assigned responsibilities.

• Interest in using AI tools and emerging technologies to streamline processes, improve operational quality, and increase productivity.

• Preferred: Familiarity with SQL, Sigma, Tableau, or similar data querying, analytics, and reporting tools.

• Preferred: Experience with campaign management, promotional testing, quality assurance procedures, or customer loyalty platforms.

• Ability to work remotely within the United States.

• Willingness to obtain a gaming license from the appropriate state regulatory authority if required for the position.