Operations Manager for New Zealand Business

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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You'll join the New Zealand operations team, owning the day-to-day health and growth of our local business. This is a hands-on, high-ownership role at the centre of the market: you'll run and iterate local operations end to end, keep a close eye on how our product performs for riders and drivers, and act as the connective tissue between NZ and the regional Data, Marketing, Product, and Finance teams. New Zealand is a compact but fiercely competitive market, and the team is small — scope is broad, feedback loops are short, and the impact of your decisions shows up in the numbers within the week. We're also changing how the team works: AI tooling is part of the operating model, not a side experiment, so you'll be expected to use it to move faster than a team this size normally could.

• →Running day-to-day operations for the NZ market — the local operating calendar, campaigns and initiatives — and continuously analysing rider and driver behaviour to find what's working, what isn't, and what to change next
• →Acting as the hub between local and central teams — Product, Data, Marketing, Finance, Customer Service and regional ops — translating NZ market needs into clear requirements and tracking projects through to delivery
• →Using AI to accelerate the work: building tools and workflows into analysis, reporting, monitoring and daily execution, so a small team operates like a much bigger one

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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