Director of Operations – Armed Physical Security Contract

The Director of Operations leads Contract and Task Order Managers responsible for armed security services under a Federal Protective Service contract. The Director ensures consistent operational performance, staffing, compliance, quality control, and continuous improvement and serves as the contractor’s senior operational liaison with authorized government and company stakeholders.

Key Responsibilities

• Lead, supervise, and evaluate Contract and Task Order Managers across assigned contracts, task orders, locations, and operational portfolios.
• Set priorities, performance expectations, reporting standards, and accountability measures to ensure consistent execution of armed security services.
• Hold managers accountable for contract requirements, post orders, staffing matrices, service standards, inspections, and performance metrics.
• Review and approve staffing, scheduling, overtime, leave, recruitment, retention, relief coverage, and workforce-continuity strategies.
• Ensure managers promptly address uncovered posts, late relief, unauthorized holdovers, post abandonment, excessive overtime, and unqualified personnel.
• Ensure effective controls for licensing, suitability, medical and fitness requirements, firearms qualifications, training, and other required credentials.
• Direct quality control, inspections, audits, performance improvement, trend analysis, preventive action, and closure of recurring deficiencies.
• Evaluate manager performance and oversee consistent administration of coaching, investigations, discipline, grievances, and personnel removals.
• Oversee weapons accountability, equipment readiness, safety requirements, and protection of sensitive operational and personnel information.
• Review staffing records and timekeeping to support accurate payroll, labor controls, and contract billing.
• Manage budgets, labor utilization, subcontractor performance, and coordination with human resources, training, compliance, logistics, finance, and contracts.
• Ensure timely reporting of misconduct, fraud, falsified records, security violations, conflicts of interest, and other reportable concerns.
• Promote professionalism, accountability, readiness, respectful conduct, officer safety, and customer service.
• Serve as Transition Manager for new contract awards.
• Other duties as assigned in support of contract and company objectives.

Required Qualifications

• Bachelor’s degree in criminal justice, security management, public or business administration, or a related field; equivalent relevant experience may be considered.
• At least 10 years of progressively responsible experience in physical security, law enforcement, military security, corrections, protective services, or contract security, including five years leading managers, supervisors, or multi-site operations.
• Experience managing performance-based government or institutional security contracts with formal deliverables, quality controls, and client oversight.
• Knowledge of armed-security laws, licensing, labor practices, safety standards, and federal contract administration, including COR/CO authority, documentation, invoicing support, and avoidance of unauthorized commitments.
• Ability to obtain and maintain required client authorizations and a U.S. Government Top Secret security clearance.
• Strong executive communication, reporting, briefing, and stakeholder-management skills.
• Proficiency with scheduling, incident reporting, access control, video surveillance, Microsoft Office, and operational reporting systems.

Federal Contract and COR-Facing Responsibilities

• Maintain responsive, documented communication with the COR and other authorized government representatives while recognizing that only the CO may change contract scope, funding, terms, or conditions.
• Ensure managers do not act on informal direction that could alter staffing, schedule, pricing, standards, or deliverables without proper authorization.
• Lead contract reviews and approve operational reports, deliverables, staffing and qualification records, quality results, corrective-action updates, invoice support, and government-facing submissions.
• Respond to government-identified deficiencies through documented root-cause analysis, corrective action, implementation updates, and verified closure.

Preferred Qualifications

• Senior leadership experience in security, law enforcement, military, corrections, or protective-services programs.
• Relevant certification, such as CPP, PSP, PMP, or Certified Security Project Manager.
• Experience with quality control plans, staffing matrices, performance indicators, corrective-action tracking, and unionized workforces.

Core Competencies

• Operational leadership and managerial accountability
• Contract compliance, quality control, and performance management
• Workforce, labor, and resource management
• Government and client relationship management
• Sound judgment, ethics, confidentiality, and executive communication

Working Conditions

• Available outside standard business hours as operationally required.
• Able to travel among contract sites, client facilities, training locations, and posts.
• Able to work in office, field, and security-post environments while maintaining all company, client, licensing, weapons, safety, and conduct requirements.