COMPLAINTS INVESTIGATOR III, CONTRACTUAL (MIA ANALYST II)

Introduction

The Maryland Insurance\r\nAdministration (MIA) is an independent State agency that regulates Maryland’s\r\n$49 billion insurance industry and protects consumers by monitoring and\r\nenforcing insurers’ and insurance professionals’ compliance with State\r\nlaw.� Staff members are subject matter experts who serve as a resource for\r\nlawmakers, consumers, and other public and private entities.�\r\n\r\nThe MIA is charged with a broad range of responsibilities including the\r\nlicensure of insurance carriers and insurance producers (brokers/agents)\r\noperating in Maryland, the conduct of financial examinations of companies to\r\nmonitor financial solvency, and the review and approval of rates and contract\r\nforms.� The MIA investigates reports of consumer fraud and consumer\r\ncomplaints about life, health, automobile, homeowners, and/or property\r\ninsurance.� Insurance carriers are subject to market conduct examinations\r\nand other actions to monitor compliance with Maryland law.� The MIA also\r\nhas a unit dedicated to consumer education and outreach, which participates in\r\nhundreds of events and reaches thousands of individual consumers annually.\r\n

GRADE

\r\nMIA 0016\r\n\r\n

LOCATION OF POSITION

\r\nBaltimore City, Hybrid\r\n(between office and telework), or 100% remote (after successful completion of\r\ninitial training)\r\n\r\n

POSITION DUTIES

The MIA is�recruiting to fill a\r\nComplaints Investigator III position (full performance level) in the Life and\r\nHealth Division. These positions investigate consumer complaints concerning\r\nlife and health insurance issues; and communicate with members of the public in\r\nwriting and by telephone. The Complaints Investigator III conducts an\r\ninvestigation by reading the complaint, identifying the issues, and asking the\r\ncompany written questions. The Complaints Investigator III reads and analyzes\r\nresponses, including insurance policies and documents, applies relevant\r\ninsurance laws, and recommends a determination of whether the company has\r\nviolated the law. If there is no violation, the Complaints Investigator III explains,\r\nto the complainant in writing, the reasons a company did not violate the law.\r\nThe Complaints Investigator III also answers incoming calls from consumers and\r\nproviders, offering them assistance and directions with their complaints; and\r\nassists with hearing preparation if needed.\r\n�\r\nA successful Complaints Investigator III will possess\r\ngood customer service skills and strong verbal and written communication\r\nskills, and will have the ability to read and understand statutes and\r\nregulations, pay attention to details, handle fluctuating caseloads, and meet\r\nstandards for timely handling of complaint files.\r\n

MINIMUM QUALIFICATIONS

Education: Bachelor’s\r\ndegree from an accredited college or university.\r\nExperience: Three years of\r\nexperience in insurance compliance for a regulatory agency or insurer.�\r\n�\r\nNotes:�\r\n�\r\n1- Five (5) years\r\nexperience in insurance compliance for a regulatory agency or an insurer; or\r\n2- Four (4) years experience in insurance compliance for a regulatory\r\nagency or an insurer and passing of 6 LOMA or 6 AHIP examination or a\r\ncombination of the above; or\r\n3- Bachelor's degree from\r\nan accredited four-year college or university and 2 years experience in\r\ninsurance compliance for a regulatory agency or licensed insurer, and passing\r\nat least 4 exams offered by LOMA or AHIP; or\r\n4-Two (2) years experience\r\nin insurance compliance for a regulatory agency or an insurer and J.D. degree\r\nmay substitute for the minimum requirements as stated above.\r\n5-Three (3) years’\r\nexperience working within the Maryland Insurance Administration or another\r\nState’s insurance regulatory agency in a life/health insurance capacity as an\r\ninvestigator, examiner, enforcement officer, customer service representative or\r\nadministrative support capacity can be substituted for the education\r\nrequirements.\r\n

BENEFITS

\r\nContractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.\r\nLeave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.\r\n\r\n

FURTHER INSTRUCTIONS

Please contact: melissa.wasserman1@maryland.gov\r\nfor additional information concerning this recruitment. Online applications are\r\nstrongly preferred. For immediate consideration: upload one (1) WORD or PDF\r\nfile, that includes your combined cover letter and resume, to the\r\n'Resume' tab.\r\n�\r\nIf you are unable to apply\r\nonline, you may submit an application packet by mail. �Your submission\r\nmust be received by close of business, on the closing date for the recruitment.\r\nPostmarks will not be accepted.\r\n�\r\nComplete application\r\npackets may be mailed to:\r\nMaryland Insurance\r\nAdministration\r\nHuman Resources -\r\nRecruitment #: 26-009640-0007\r\nSt. Paul Place, Suite 2700\r\nBaltimore, MD 21202\r\nTTY �Users: call via\r\nMaryland Relay\r\nWe thank our Veterans for\r\ntheir service to our country, and encourage them to apply.\r\n\r\nAs\r\nan equal opportunity employer Maryland is committed to recruiting, retaining\r\nand promoting employees who are reflective of the State’s diversity.\r\n\r\n