Client Communications Manager

 
JOB PURPOSE: 
A pivotal role responsible for developing creative and proactive ways of communicating to our clients to improve brand awareness as a leader in HCM solutions, retain, grow our clients and make a positive impact on client experience. This role will work closely with business leaders across the UKISE business to develop innovative multi-channel marketing communications, keeping our clients informed of legislation changes, development advancements and thought leadership in HCM. A key part of this role will involve increasing our value proposition and delivering consistent communication to clients. 

KEY DUTIES/TASKS: 

• Develop, implement and deliver a comprehensive external communications strategy working with the Internal Communications Specialist, Sales & Marketing Team and ADP Corporate communications teams 

• Manage a calendar of external communication initiatives that keeps all teams clear on planned activity -- ensure this is aligned with Internal Communication and Sales & Marketing initiatives 

• Developing a multi-channel external communications strategy to retain, grown and improve client experience 

• Deliver engaging webinars and in person events 

• Strong communication, negotiation and diplomacy skills working with Senior Stakeholders including our Executive Leadership team 

• Commercial awareness, ability to work against a budget and tight time frames 

• Align external communications with our vision and ensure all communications are impactful and on brand 

• Use of Eloqua email marketing software to distribute and measure effectiveness of communications 

• Work closely with senior leaders in ADP UK to help drive effective communications to clients 

• To align with the ESI communications team to share best practice and alignment with ongoing initiatives 

• Responsible for corporate communication as Northern Europe crisis communications lead 

GENERAL 

• Apply ADP communications governance, brand values and visual identity guidelines to all communications through multiple channels: internal events / email / posters and infographics/associate portal/video/collaboration software. 

• Work with teams such as the Enterprise Learning Team and Business Readiness to promote effective external client communication 

• Support and advise managers and leaders within Service with expert external communications guidance, enabling them to be effective communicators 

• Coach key stakeholders as required on communication matters e.g. presentation style and use of language 

• Monitor and engage as required on business projects & initiatives providing effective communications support 

• Be aware of, review and implement the latest communication methods and strategies where appropriate 

• Deliver against objectives, deadlines and within agreed budgets 

• Reporting to the Director of Client Success

 
QUALIFICATIONS: 

• Graduate level with professional qualifications in Communications, Marketing or similar 

• 5 years' experience in external communications working with senior stakeholders 

• Demonstrated experience with content management creation, marketing programs, complex communication initiatives & deployments. 

• Experience using selecting and using best communications vehicles to convey messages 

• Experience using professional email marketing software 

 
SKILLS: 

• Strong communicator & presenter with exceptional verbal and written communication skills 

• Highly organised, proactive with strong project management & time management skills 

• High attention to detail with strong written, layout & design & professional publishing skills 

• Highly creative and innovative, able to think laterally 

• Strong knowledge & understanding of trends in digital media/social media 

• Event organisational skills with ability to work under-pressure to tight deadlines 

• Proactive with hands-on approach 

• Independent, self-motivated and enthusiastic 

• Strong collaboration skills and ability to work in a matrix environment 

• Solutions orientation to bring results to develop and execute strategic communications plans 

• Ability to deliver program analysis and metrics 

• Excellent organization and multitasking skills with meticulous attention to detail 

• Ability to interact with and influence all levels of management 

• Strong commercial awareness