Credit Manager

• →Medical
• →Dental
• →Vision
• →Accidental Insurance
• →Critical Illness
• →Supplemental Life Insurance
• →Short Term Disability
• →Long Term Disability
• →401K + Company Match
• →Legal Shield

•  Set clear expectations for collections, credit administration, accounts receivable, and cash application; assign ownership and hold team members accountable for timely, accurate, and professional execution.

•  Ensure the right people are in the right seats and address performance or process issues promptly, consistently, and in accordance with company policy.

•  Build team capability through hiring, coaching, feedback, training, cross-training, and meaningful development opportunities.

•  Own the customer credit lifecycle, including credit reviews, credit limits, payment terms, account holds, releases, exceptions, and periodic reassessment of credit exposure.

•  Lead collection activity using consistent contact schedules, documented commitments, appropriate escalation, and clear telephone, email, and occasional in-person communication.

•  Own the entire accounts receivable and cash application process, supporting accurate customer balances, timely posting, prompt resolution of unapplied cash and deductions, and reliable reporting.

•  Manage and maintain the Credit Policy, collection and cash application SOP’s including setting the expectation and cadence of customer collection and on-hold communications.

•  Maintain actionable scorecards and participate fully in L10 meetings; complete To Dos, own Rocks, and Identify, Discuss, and Solve issues through completion.

•  Partner with Sales, Customer Service, Finance, and Operations to resolve disputes, enforce approved terms, and balance customer service with responsible credit risk management.

•  Use aging, payment behavior, disputes, credit exposure, and collection results to identify risk, prioritize work, improve processes, and communicate decisions clearly.

•  Apply Together We Thrive by working with customers toward realistic payment resolutions while recognizing that allowing unsustainable receivable exposure does not serve the customer or Door Controls USA.

•  Model all Door Controls USA Core Values: communicate commitments and follow-through; make principled credit decisions; improve processes and team capability; and act with urgency to collect and apply cash.

•  Protect the customer experience through respectful, factual, consistent communication and ensure compliance with company policy, customer agreements, approved authority levels, and applicable legal requirements.

Accounts receivable health

DSO, aging, past-due balances, and credit exposure remain within approved company targets; material risks are escalated promptly.

Customer communication and collections

Collection activity is timely, professional, consistent, documented, and focused on obtaining and keeping clear payment commitments.

Credit and terms compliance

Credit limits and payment terms are supported by current review, applied consistently, and exceptions are approved and documented.

Cash application and AR accuracy

Cash is applied within the established service level; unapplied cash, deductions, and account discrepancies are resolved promptly and accurately.

•  Business-to-business credit leadership

•  Commercial credit and collections

•  Accounts receivable and cash application

•  Process development

•  Rigorous process discipline

•  Risk management (credit risk/credit limits)

•  Managing customers’ overall credit exposure

•  Evaluate and assess creditworthiness

•  Analyze and interpret financial information, credit reports, payment history, aging trends, and other relevant risk indicators

•  Establish credit limits and payment terms

•  Monitor total customer exposure

•  Take timely action when risk changes.

•  Strong written and verbal communication

•  Disciplined follow-through

•  Constructive conflict resolution experience

•  Process development and compliance

•  Proficient with Microsoft Excel and ERP systems

•  Analyze and interpret customer financial statements, third-party credit information, trade references, payment behavior, concentrations, and exposure trends.

•  Proficient with Microsoft Excel and PowerBI

•  Experience with Microsoft Dynamics 365 and Microsoft Business Central

•  EOS experience and discipline.

Licenses or Certifications: Credit Business Associate (CBA), Credit Business Fellow (CBF), Certified Credit Executive (CCE), or related NACM credential.

Leadership qualifications include the ability to set standards, make sound credit decisions, coach a customer-facing team, address performance issues directly, and create consistent execution across credit and receivables processes

•  Experience in distribution or manufacturing

•  Implemented, Developed or strengthened a credit risk program.

•  Developed repeatable credit policy or credit-review practices

•  Assigning risk-based credit limits and ongoing risk and exposure management

•  Primarily an office environment with frequent computer and telephone work and regular interaction with internal teams and customers.

•  Occasional travel or in-person customer meetings may be required; periodic schedule flexibility may be needed to address month-end, escalations, or urgent credit matters.

This job description summarizes the general nature and level of work expected. It is not intended to include every duty, responsibility, or qualification. Door Controls USA may revise responsibilities or assign additional duties based on business needs. This document does not create a contract of employment or alter the at will employment relationship, where applicable.