Operations Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

As an Operations Manager, you will be responsible for overseeing day-to-day business operations, workforce management, client satisfaction, and operational performance within an assigned portfolio. This position plays a key role in supporting business growth by ensuring service excellence, maintaining strong client relationships, leading teams, and driving operational efficiency. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and is passionate about developing people and delivering results.

• →Lead daily operations to ensure exceptional service delivery, client satisfaction, and achievement of business objectives.
• →Manage staffing, scheduling, employee performance, and workforce planning to support operational needs and control labor costs.
• →Build and maintain strong client partnerships through regular communication, performance reviews, and proactive issue resolution.
• →Assist with budget management, expense control, payroll administration, and operational reporting.
• →Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
• →Perform additional duties as assigned.

An ideal candidate brings:

• A service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. The ideal candidate is solutions-focused and thrives in both independent and team settings.
• Associate's Degree in Business Administration, Operations Management, Management, or a related field, or an equivalent combination of education and experience.
• Valid driver's license and reliable transportation.
• Strong knowledge of workforce management, employee relations, scheduling, and operational best practices.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to analyze business metrics and implement solutions that improve operational performance and customer satisfaction.

• 5+ years of leadership experience in operations management, branch management, service delivery, staffing, or a related field.
• Experience managing large, hourly workforces in a multi-site or client-facing environment.
• Demonstrated success in budget administration, labor management, and operational performance improvement.
• Strong customer service, client relationship management, and employee development experience.
• Experience within the security, facilities management, hospitality, logistics, staffing, healthcare, or service industries.

• Opportunity to directly impact operational excellence, employee engagement, and client satisfaction across a growing market.
• Exposure to regional leadership and key client stakeholders within a nationally recognized organization.
• Career advancement opportunities with a global industry leader committed to employee development.
• Collaborative team culture focused on accountability, innovation, and continuous improvement.
• Ability to lead meaningful operational initiatives and drive measurable business results.
• Access to industry-leading resources, training programs, and leadership support.

• A dynamic role that combines people leadership, business management, client engagement, and operational strategy

   

Operations  Manager / Securitas Security / Austin, TX/ TXDPS #B03946