Associate Director - Lab Operations

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Lead laboratory teams in a regulated clinical testing environment, ensuring safe, compliant, high-quality, and efficient operations. Shape departmental strategy, develop staff, manage operational performance, and drive continuous improvement across laboratory functions.

• →Direct the daily activities of laboratory work groups through effective delegation, technical training, coaching, and supervision
• →Plan, prioritize, and assign workloads, projects, and operational resources
• →Recruit, train, develop, and manage the performance of laboratory staff
• →Establish team objectives and performance metrics aligned with departmental strategy and operational goals
• →Identify cost-saving and revenue opportunities while supporting budget planning for consumables, instrumentation, and staffing
• →Resolve operational, quality, safety, and supply-chain challenges across multiple departments
• →Ensure regulatory and safety compliance in collaboration with Quality Assurance and Environmental, Health and Safety teams
• →Drive CAPA closure, quality incident resolution, root cause analysis, business continuity, and continuous improvement initiatives
  

• A bachelor’s degree or an equivalent combination of education and experience is required; some CAP/CLIA laboratory locations may require a Bachelor of Science in a chemical, physical, biological, or clinical laboratory science, medical laboratory technology, or cytotechnology
• Typically requires >8 years experience in regulated environment
• 5 years line management experience is required
• In-depth knowledge of clinical testing procedures and applicable laboratory testing regulations
• Strong technical understanding of laboratory operations, testing methods, study setup, and cross-functional or system dependencies
• Working knowledge of quality assurance, quality control, CAPA, root cause analysis, and occupational safety and health regulations
• Applicable certifications and licenses are required where specified by local regulations
• Other equivalent combination of education, training, and experience may be accepted in lieu of degree
  

• Ability to lead and manage processes, projects, and operational tactics across one department or multiple related departments
• Effective people leadership, supervision, performance management, and coaching skills
• Strong written, verbal, and presentation skills, with the ability to influence stakeholders at all levels, including senior leadership
• Ability to assess and prioritize multiple tasks, projects, operational risks, and competing demands
• Ability to establish effective working relationships and foster collaboration with employees, managers, clients, Quality Assurance, and Environmental, Health and Safety partners
• Commitment to building a unified, quality-oriented culture that supports employee engagement, customer satisfaction, operational performance, and retention