Engineer III, Systems Reliability Engineering

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EngineeringReliability Engineer

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Overview

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger.

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EngineeringReliability Engineer

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

As an Engineer III, Systems Reliability Engineering, you will lead daily production support and operations for enterprise job scheduling and workload automation platforms. You will be the senior technical authority for scheduling support in India, partnering with application, infrastructure, and business teams to ensure batch jobs run reliably and downstream processes are completed. Reporting to the Operations Lead, Foundations / Job Scheduling (LATAM), you will guide operational excellence, knowledge management, mentoring, and continuous improvement across the scheduling environment.

About the Role

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Provide end-to-end production support for HCL Workload Automation, GSCI, Velocity, and related workload automation services, including incident triage, root cause analysis, and issue resolution.
Lead incident response, post-incident reviews, and problem management activities for failed, delayed, or stalled batch processes while coordinating with upstream and downstream application teams.
Guide knowledge management through the creation and maintenance of operational plans, support documentation, runbooks, and standard operating procedures.
Provide daily technical leadership and mentoring to India-based scheduling engineers while supporting capability development and operational maturity.
Partner with application, infrastructure, and business teams to manage scheduling calendars, dependencies, change windows, reliability improvements, and ITSM process maturity.

9+ years of experience in IT production support, application operations, infrastructure operations, batch processing, or Site Reliability Engineering, including leadership experience..
Bachelor’s degree in Computer Science, Engineering, or a related field.
Experience supporting enterprise workload automation and job scheduling platforms such as HCL Workload Automation, TWS, Control-M, or similar technologies.
Experience with job dependency mapping, scheduling calendars, cross-application workload orchestration, and upstream and downstream impact analysis.
Knowledge of ITSM practices, incident and problem management, observability tools, and the ability to communicate technical issues and business impacts effectively.

What We Offer

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We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

· Complimentary preventive health check-up for you & your spouse

· OPD coverage

· Best in class leave plan including paternity & family care leaves

· Counselling sessions to prioritize mental well-being

· Exclusive discount vouchers on Levi's products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Bengaluru, India

Full time