Customer Service Representative

• →Handle inbound inquiries related to donations, providing clear and helpful information
• →Conduct proactive outreach to donors via phone, email, and SMS for updates and follow-ups
• →Support donors by processing tax receipts, vacation vouchers, and profile updates
• →Maintain accurate records of donor interactions and ensure timely follow-up
• →Resolve issues or concerns promptly, escalating complex matters when necessary
• →Stay informed on current company offerings, services, and procedures to provide accurate support
• →Foster strong donor relationships through personalized, professional service

• College degree or some college education
• 1–2 years of experience in the BPO industry, ideally in a client service or sales role
• A proven track record of delivering excellent customer service
• Strong communication skills, both written and verbal
• Keen attention to detail and active listening abilities
• A flexible and adaptable mindset, with the ability to work on-site during graveyard shifts (night hours) as required
• A proactive, solution-driven approach to resolving issues
• Tech-savvy, with the ability to learn and navigate new systems quickly

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13^th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"!