Director, Store Operations

We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth. 

We are seeking an experienced Director, Store Operations, to manage and elevate our stores and operations functions during an exciting phase of growth and operational expansion. 

 Position Overview 

The Director, Store Operations will serve as the Operations leader for retail in North America, overseeing all core operational functions while directly managing asset protection, budget, communications, field execution, procurement, store sales growth and profitability, talent development, and workforce management. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, change management, and day-to-day operations. 

This is an opportunity to take ownership of the HR function within a growing retail organization where your leadership will directly influence culture, performance, and long-term success. You will have visibility with senior leadership and the ability to build scalable people practices that support sustainable growth. 

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. 

We are committed to fair and equitable hiring practices and encourage candidates from all backgrounds to apply.