Service Operations Distribution Specialist

Company: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a “One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more at www.vensure.com.

• Position Title: Service Operations Distribution Specialist

• Position Summary: Deliver exceptional service in a high-volume payroll environment by ensuring accurate, timely, and secure distribution of payroll materials. Manage end-to-end printing, packaging, and preparation of payrolls for the organization’s client base while meeting quality standards, timelines, procedures, and compliance requirements.

• Compensation: $12.00 - $18.00 hourly

• Essential Duties and Responsibilities:

• Assemble and prepare payroll packages according to client numbers, ensuring all required materials (registers, departmental reports, worksheets, liability reports, checks, vouchers, and miscellaneous documents) are included and meet quality and timeline standards.

• Operate office and production equipment (mailing systems, shipping PCs, printers, sealers, and related machinery) to ensure timely processing of payroll and client packages.

• Inspect printed payroll checks, perform quality checks, sort, and package for secure pickup or delivery.

• Coordinate and complete daily mail posting and overnight shipping labels, adhering to distribution schedules.

• Complete package confirmations, logs, and checklists to maintain tracking, security, and visibility of package movement throughout the workflow.

• Follow security, confidentiality, and audit protocols to protect sensitive payroll and client information per company policies.

• Identify, document, and escalate discrepancies or issues to appropriate personnel to prevent missing, incorrect, or delayed output.

• Stage and replenish packaging supplies to maintain continuous production readiness.

• Load and unload paper stock and related materials to support printers and production equipment.

• Execute daily processing and printing tasks across multiple platforms, ensuring accuracy and timeliness of outputs.

• Coordinate and monitor computer processing jobs, verify successful completion, and address interruptions or errors promptly.

• Maintain regular on-site attendance due to secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on activities.

• Marginal Functions:

• Build and maintain relationships with team members and peers across disciplines to ensure effective coordination of communications and client services.

• Provide light administrative support (filing digital documents, maintaining shared drives, archiving vendor/training records).

• Help maintain cleanliness and organization of production and storage areas.

• Attend webinars and training to stay current on company and departmental best practices.

• Complete projects and other duties as assigned by supervisor.

• Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills; ability to collaborate across teams and build positive working relationships.

• Strong time management and prioritization skills in a fast-paced environment.

• Flexibility to perform a variety of print-room assignments, operate different equipment, and learn new machinery or processes.

• Ability to collaborate with internal departments for seamless operations and workflow coordination.

• Strong work ethic, commitment to teamwork, and a positive, collaborative attitude.

• Sound decision-making ability, evaluate complex information and determine appropriate actions.

• Working knowledge of shipping and logistics vendors (FedEx, UPS, couriers), coordinate shipments, evaluate service levels, manage vendor relationships, and identify cost-saving opportunities.

• High level of professionalism, reliability, and enthusiasm.

• Exceptional attention to detail to review printed documents and ensure quality and accuracy.

• Education & Experience:

• High school diploma preferred or equivalent combination of experience, skills, or education (including relevant non-traditional degree programs or job training).

• One (1) or more years of experience with cloud-based printing solutions preferred.

• One (1) or more years of experience with administrative and clerical procedures.

• Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.

• Physical, Mental, & Communication Demands:

• Physical Demands: Sedentary work (primarily sitting for extended periods), manual dexterity for keyboard/mouse and office equipment, occasional walking throughout the office, visual acuity for reading data on screens and printed materials, minimal lifting of documents and light office supplies.

• Mental Demands: Sustained attention for accurate assembly/verification, attention to detail for quality checks, process monitoring of printing workflows and equipment, problem-solving to identify and escalate issues, time sensitivity for high-volume deadlines, task sequencing and multitasking across production steps while following procedures and security protocols.

• Communication Demands: Verbal communication to report issues and confirm priorities, written communication for logs/checklists/confirmations, operational coordination to share production status or discrepancies, professional interaction with team members, cultural sensitivity when communicating with diverse individuals, and strict confidentiality handling sensitive payroll, employee, client, acquisition, and business information.

• Environmental Conditions: Professional office environment with regular computer and standard office equipment use; climate-controlled, typical office lighting and moderate noise; extended screen time, in-person collaboration, and minimal exposure to physical hazards.

• Disclaimer: This job description does not state or imply the only duties to be performed. Employee will follow other job-related instructions and perform other duties requested by management. Management may add, revise, or delete information in this job description. Reasonable accommodation will be made for qualified individuals with disabilities. This document does not create an employment contract beyond an “at will” relationship.

• Benefits:

• Health Insurance: Medical, dental, and vision coverage.

• Retirement Plan: 401(k) with company match.

• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law.

• Other Benefits: Life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer and hospital protection, legal and pet insurance.

 

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