Fixed Operations Manager

• →Preparing an annual operating budget, goals and objectives for each of the fixed operations departments and monitoring the departments’ performance.
• →Directing the hiring and training of managers for the service, parts and marina departments.
• →Working with fixed operations department managers to improve profitability and efficiency.
• →Creating and maintaining a positive relationship with customers, ensuring that fixed operations department’s staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• →Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
• →Maintaining compliance with company service and pricing policies.
• →Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and OSHA regulations.
• →Create uniformity by providing the necessary training and guidance to fixed operation department personnel in order to ensure productivity and allow for a consistent and excellent customer experience throughout.
• →Assist the Service Manager in establishing individual goals and training curriculum tailored to each team member.
• →Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Department Team Members.
• →Ensure all fixed operation department personnel represent the store in a professional manor and are provided with appropriate uniforms to comply with the company dress code.
• →Cross train others within the departments to assume the responsibilities of the manager in the case of absence.
• →Ensure each and every employee is trained to the appropriate skill level of their position for the utmost success and manufacturer certification.
• →Ensure Marina occupancy and efficiency levels are maintained
• →Ensure the location property is properly maintained and suitably upkept.
• →Keep General Manager abreast of all trends and opportunities related to the fixed operations areas of the business.
• →Other duties as assigned 

• Physical requirements for a Fixed Operations Manager can be physically demanding. Key physical demands include:
• Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
• Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
• Climbing and Balance: Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches.
• Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULT AREAS:

• Customer satisfaction and enthusiasm/FANS
• Accurate accounting for transactions
• Ability to work with others
• Timely completion of work
• Establish and maintain positive relationships with all departments
• Presentable and professional Ships Store
• Knowledge of products sold
• Ability to speak effectively with customers
• Accurate inventory maintenance
• Movement of products – no old merchandise in inventory
• Ability to work with minimum supervision
• Organized and presentable promotions