Project Manager - Order and Large Accounts

POSITION SUMMARY

The Project Manager – Orders and Large Accounts is responsible for managing large and critical projects and key accounts from order placement through to successful installation. They will work closely with the Customer Experience, Sales Support, Sales, Engineering, Design, and dealer teams to ensure projects are planned, communicated, and completed successfully.

This role requires strong problem-solving and critical-thinking skills to identify issues, evaluate situations, make informed decisions, and find effective solutions. The Project Manager will manage timelines, coordinate multiple teams, communicate with internal and external stakeholders, and ensure key project deadlines and customer expectations are met.

RESPONSIBILITIES

• Develop and maintain detailed project plans for large and critical projects with dealer partners, including timelines, milestones, and key deliverables.
• Coordinate with Customer Experience, Sales Support, Sales, Engineering, Design, dealers, and other relevant teams to ensure everyone is aligned on project timelines and requirements.
• Ensure accurate and timely communication with internal and external stakeholders throughout the project.
• Manage large projects and key accounts from order placement through to installation, including government and private business projects in Canada and/or the USA.
• Understand the full scope of assigned projects, including design, sales strategy, engineering, and installation requirements, and ensure all project needs are addressed.
• Provide guidance and regular updates to dealer partners and internal teams, ensuring critical dates, timelines, and customer expectations are met.
• Use strong problem-solving and critical-thinking skills to identify concerns, evaluate situations, make informed decisions, and develop effective solutions.
• Collect and review project data, including projects with and without challenges, to identify opportunities for improvement and enhance the Customer Experience.
• Measure project performance using appropriate systems, tools, and techniques.
• Create and maintain accurate and comprehensive project documentation.
• Provide creative solutions and support to the BRC Sales Team, dealers, and outside designers, including project proposals and bid packages.
• Conduct onsite inspections and site visits as required, including travel within Canada and the USA, to review project concerns, mockups, and installation requirements.
• Lead and coordinate key stakeholders from Engineering, Design, Sales, and other departments to ensure the successful completion of each project.
• Ability to critically evaluate situations, identify potential issues, and develop effective solutions.
• Be available outside of regular business hours as required to support critical projects, resolve urgent issues, and meet project deadlines.

Conduct onsite inspections for project mockups as required, including travel to the Brampton or Georgetown locations, to review the project, identify concerns or discrepancies, and coordinate any required changes with the appropriate teams.

EDUCATION, EXPERIENCE AND COMPETENCIES

• Degree, Diploma, or Certificate from a post-secondary institution, preferably in Business, Interior Design, Architecture, or a related field.
• PMP certification is an asset.
• 3+ years of Project Management experience, with proven ability to:
• Create and maintain detailed project schedules, including project scope, milestones, timelines, and deliverables.
• Manage multiple projects, tasks, and deadlines while ensuring key timelines and project objectives are met.
• Lead and coordinate communication between internal teams, external stakeholders, dealers, and vendors to ensure everyone is aligned.
• Identify potential risks and challenges, evaluate situations, and use strong problem-solving and critical-thinking skills to develop effective solutions.
• Track project progress and performance, provide regular updates, and maintain accurate project documentation.
• Communicate clearly and effectively, both verbally and in writing, with internal and external stakeholders.
• Knowledge of, or experience within, the furniture dealership industry.

Proven abilities to:

• Use strong critical-thinking and problem-solving skills to evaluate situations, identify issues, and develop effective solutions.
• Make informed decisions and take action to achieve project goals and objectives.
• Create, maintain, and update project plans and schedules.
• Stay organized and detail-oriented while managing multiple tasks, projects, and deadlines in a changing environment.
• Meet deadlines and adjust priorities as project needs change.
• Build and maintain strong relationships with internal and external stakeholders, including dealers and vendors.
• Work collaboratively with team members and use available resources to resolve issues and achieve project goals.
• Work collaboratively with project team members to build cooperation, align on project goals, and achieve results.
• Manage and resolve conflicts in a professional and effective manner.
• Demonstrate strong written and verbal communication skills, with the ability to communicate clearly and effectively with internal and external stakeholders.
• Strong working knowledge of Microsoft Office.