Warehouse Manager

Join the Heritage Home Service team as a Warehouse Manager at our Worcester, MA location!

At Heritage, we uphold a strong commitment to excellence, integrity, and professionalism. We offer an environment where your expertise is valued, and your hard work is rewarded. As a part of our team, you will have the opportunity to make a meaningful impact within the local community.

• →Oversee day-to-day warehouse operations, including receiving, storing, and distributing materials and equipment. Manage and develop one direct-report warehouse employee while supporting field technicians and operational teams across three trades: plumbing, HVAC, and electrical.
• →Utilize ServiceTitan’s replenishment features to maintain optimal stock levels, ensure timely inventory replenishment, and support material availability across plumbing, HVAC, and electrical operations.
• →Oversee and manage on-site Vendor Managed Inventory (VMI) programs, ensuring accurate inventory levels, product availability, and vendor accountability.
• →Build and maintain strong working relationships with key vendors and suppliers to support operational efficiency, inventory accuracy, and service needs.
• →Monitor supplier-managed inventory levels, identify replenishment needs, and coordinate timely ordering of materials to support field operations.
• →Partner with vendors and the parts runner to coordinate inventory pickups, deliveries, and jobsite replenishment, ensuring technicians have the materials needed to complete work efficiently.
• →Serve as a key operational support resource by proactively managing vendor inventory programs, resolving supply chain issues, and maintaining material availability for active jobs.
• →Collaborate with operations, purchasing, and field teams to forecast inventory needs and ensure materials are available to meet business demands.

• Minimum of 2 years of experience in warehouse management, preferably in the home services industry 

• Proficiency in using ServiceTitan’s replenishment features preferred

• Strong experience using Microsoft Excel for data analysis, reporting, and inventory management 

• Knowledge of inventory management and control procedures 

• Knowledge of warehouse safety protocols and regulations 

• Ability to operate forklifts and other warehouse equipment 

• Strong leadership skills with the ability to motivate and develop staff 

• Excellent organizational and time management skills with a keen attention to detail 

• Strong verbal and written communication skills 

• Ability to identify and resolve issues efficiently and effectively