Operations Manager, The Villas

At CoralTree, we serve from the heart – always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact.

Directly leads and manages both the Villas Maintenance and Housekeeping departments at the 78-residence Villas at Snowmass Club. Accountable for all day-to-day departmental operations, employees, schedules, maintenance and cleaning quality, residence readiness, preventive maintenance, building safety, vendor performance, owner-service execution, staffing and financial results. Reports directly to the General Manager and serves as designated MOD during GM absence.

· Directly lead, supervise, recruit, train, schedule, coach and evaluate employees across both the Maintenance and Housekeeping departments, including maintenance technicians, room attendants and housemen; manage payroll review, productivity, daily assignments, performance accountability and seasonal staffing plans.

· Personally direct and coordinate the daily activities of both departments, setting maintenance, housekeeping, common-area and grounds priorities; verify repair quality, residence and guest readiness, cleaning inspections, work orders, snow response and preventive maintenance. The Operations Coordinator tracks administrative Breezeway status.

· Own all maintenance and housekeeping work-order billing decisions; verify owner authorization, allocation, labor, materials, supplies, vendor invoices, rates, supporting documentation and accurate timely posting.

· Provide verified facts, repair and cleaning completion status to Operations Coordinator for owner updates, invoices and Breezeway records; coordinate directly with Front Desk Coordinator on occupied units, arrivals and guest impacts.

· Inspect mechanical and life-safety systems, buildings, utilities, residences, common areas and grounds; direct safe corrective actions and use licensed, insured specialist contractors where required.

· Own Residence Protection execution, rental-unit presentation, guest-readiness inspections, housekeeping quality, linen and terry, supply inventory, seasonal preventive maintenance, winterization and technical inspection follow-up.

· Manage third-party Maintenance and Housekeeping vendors, service scopes, bids, schedules, site access, safety requirements and quality assurance; support approved capital projects under GM direction.

· Act as designated Manager on Duty when GM is unavailable; coordinate emergency operational response, communicate technical and operational facts for notices, and escalate significant safety, spending, policy, project or sensitive owner concerns to GM.

· Maintain departmental budgets and forecasts, labor records, inspections, inventory, approved purchasing, property standards, operating procedures, corrective-action tracking and after-hours maintenance coverage.

· At least 3–5 years of progressively responsible resort, condominium, residential hospitality or property operations experience with demonstrated personnel leadership; ability to directly lead both Maintenance and Housekeeping departments is essential.

· Working knowledge of building systems, safe work practices, housekeeping quality assurance, preventive maintenance, vendor management and limits of licensed trade work.

Ability to manage staff schedules, payroll review, budgets, owner billing, inspections, service performance and accurate Breezeway/Track documentation.

· Independent judgment, strong cross-department leadership, clear owner/guest-facing communication, project coordination and availability for operational emergencies.

Work environment and physical requirements

· Regular property walks, unit and building inspections, indoor/outdoor work in mountain weather and occasional access to mechanical areas; use required PPE and qualified contractors for work beyond authorization, training or insurance.

*Other duties may be assigned. All work must comply with CoralTree policies, this manual, applicable SOCs and legal requirements.*