Operations Analyst - Global Payment Operations ACH Returns

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The Corporate Returns Operations Analyst is responsible for the accurate, timely, and controlled processing of ACH Corporate/Commercial Return activities. The role supports daily operational requirements by reviewing and processing return transactions, researching exceptions, managing assigned work queues, completing required documentation, and ensuring work is processed in accordance with established procedures and service-level expectations.  The analyst plays an important role in maintaining operational accuracy, mitigating processing risk, and supporting effective controls, including designated 4-Eye Verification activities.  Internal process documentation emphasizes timely processing, SLA adherence, accuracy, proper work prioritization, and risk management.

• →Minimum of 1 year experience in a high-volume, deadline-driven, production operations environment
• →Strong attention to detail with a demonstrated commitment to accuracy and quality
• →Proven analytical, research, and problem-solving skills
• →Ability to follow detailed procedures and consistently apply operational controls
• →Effective organization, prioritization, and time-management skills
• →Strong written and verbal communication skills
• →Ability to identify potential risks or processing discrepancies and escalate appropriately
• →Ability to work independently while contributing to team objectives
• →Demonstrated accountability for assigned work, documentation, quality, and timely completion
• →Ability to adapt to changing volumes, priorities, procedures, and business requirements
• →Schedule is Monday - Friday 10am - 7pm
• →Overtime as required

• Experience in ACH, payment operations, transaction processing, banking operations, or a comparable financial-services environment.
• Knowledge of ACH returns, exception processing, transaction research, and operational controls.
• Experience working with production queues, case-management systems, or workflow tools.
• Familiarity with quality-control or dual-verification processes.
• Working knowledge of Microsoft Outlook, Excel, Teams, and other standard business applications.