Program Manager, Retail Construction

We are seeking a detail-oriented Program Manager with owner's representative experience to support oversight of a premium interior construction program for a leading financial institution. This role drives operating cadence, stakeholder coordination, and delivery discipline across a portfolio of interior fit-out and selective base building projects in complex, operationally sensitive environments.

Program Oversight & Reporting

• Maintain portfolio workplans, milestones, risks, and interdependency tracking; drive PMs on lookahead/milestone compliance, flagging risks early
• Run program cadence meetings, ensuring clear ownership and follow-through
• Prepare executive-ready status updates, decision memos, and briefing materials; maintain dashboards and standardized templates
• Contribute input on program-level process improvements and best practices based on cross-project trends

Stakeholder, Vendor & Site Coordination

• Coordinate across internal functions, vendors, architects, and consultants, serving as central point of contact between PMs, procurement, and Capital Planning
• Coordinate with third-party PMs on fit-outs within active operational facilities (airports, occupied buildings, 24/7 spaces), including permitting, security, and building operations requirements

Financial, Procurement & Quality Support

• Request/track ROM’s from Capital Planning; coordinate RFQ/RFP processes with sourcing and procurement; vet proposals against program pricing guardrails
• Support funding requests and monitor program-level budget/schedule performance
• Support program-wide quality standards and consistency across projects by coordinating with PMs/consultants on finish specifications and installation standards

Education & Experience

• Bachelor's degree in Architecture, Construction Management, Engineering, Real Estate, or related field
• 5-7 years of experience in owner's representative, program/project management, or in-house corporate real estate roles, ideally supporting premium interior construction
• Working knowledge of interior construction scopes

Technical Skills & Tools

• Strong attention to detail; ability to interpret shop drawings, material submittals, and schedules to support PM oversight and compliance tracking
• Working knowledge of architectural/interior/MEP drawings; understanding of PM methodologies, budgeting, forecasting, and scheduling

Communication & Organizational Skills

• Clear written/verbal communication; able to produce concise, executive-ready materials
• Strong organizational skills managing multiple workstreams in a dynamic environment
• Collaborative style; comfortable driving PM accountability without direct management authority

• Experience supporting RFQ/RFP and contract coordination
• Proficient in MS Excel, Word, PowerPoint, Outlook; Adobe/Photoshop and Smartsheet
• Experience aggregating data and implementing dashboards utilizing AI tools

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.