Technical Program Manager II

As a TPM, you’ll be the bridge between various teams in multiple time zones, working closely with people from Product, Engineering, Information Security, and Legal, driving the end-to-end delivery of new initiatives and programs. 

Ensure all work is represented in Jira, in alignment with Product & Technology standards- Track and communicate initiative progress against milestones to stakeholders and leadership. Collaborate with cross-functional teams to supervise dependencies, plan releases, and resolve blocked issues. Proactively identify and mitigate program risks, remove blockers, advance progress, and escalate to leadership where appropriate.

Manage a variety of complex, cross-functional programs and lead planning and execution of high-impact programs for assigned teams

Create and maintain the roadmap for assigned teams, collaborating heavily with the respective Engineering and Product leaders

Manage team capacity and conduct impact analysis for requests to shift priority, presenting options against roadmap commitments

General program management activities include but not limited to the following:

Lead Agile/Scrum teams as a coach or scrum master, including Agile ceremonies (stand-ups, sprint planning, retro, etc)

Build, lead, and supervise progress on release plans across multiple initiatives - prepare the project schedule, define the milestones, and develop project plans and playbooks. 

Champion operational change and process - exhibit leadership through composure and positive attitude. Influence teammates to adopt change. 

Promote and evolve the company’s processes to enable closer synchronization between Product & Technology and the business.

Program Management Experience. 2-5 years experience in program management in software development delivery teams

Knowledge of Process. Understanding of software development processes and knowledge of the Agile SDLC process. Ability to put together release plans for multiple cross-functional team releases, identifying and tracking cross-team dependencies. Solid ability to construct release plans where minimal data is available and many assumptions have to be made. Able to measure convergence on key milestones/launch dates with the capability of identifying and framing tradeoff options when required and driving timely decisions. Solid ability to build processes and implement new process optimizations while delivering program commitments in parallel. Strong Jira administration and tooling experience is a bonus

Knowledge of Product/Technology. Broad domain knowledge of product and technology with a solid understanding of system integration across product ecosystem. Ability to navigate contending product and technical priorities while identifying options and trade-offs as needed. Able to identify areas of risk and mitigation options

Cross-team coordination and collaboration. Ability to collaborate and coordinate with multiple team members to clearly define outcomes, create plans, qualify success, and mitigate risks. Strong interpersonal and relationship-building skills. An ability to adapt quickly to changes in business requirements and work in an agile environment.

Communication. Succinct, clear verbal and written communication with the ability to effectively communicate technical information to non-technical audiences. Ability to communicate effectively with both technical and non-technical audiences. Possesses strong analytical and critical thinking skills. Experience working across multiple time zones is preferred

Leadership. Ability to lead multiple large cross-functional programs and releases. Able to provide thought leadership and persuade teams to follow proposed guidance