Technical Support Analyst

2 Locationsmid

Customer SuccessTechnical Support

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Quick Summary

Key Responsibilities

Functional Knowledge: Applies analytical and technical skills to perform a variety of activities. Business Expertise: Has good understanding of how the team integrates with others.

Requirements Summary

Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units) At least 1 year of experience in customer service or a similar customer-facing role.

Technical Tools

Customer SuccessTechnical Support

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.

Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision.

Responsibilities

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→Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
→At least 1 year of experience in customer service or a similar customer-facing role.
→Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
→Must have great customer service orientation and communications skills
→Punctual and good team player
→Preferably has a prior technical experience in BPO/IT or Shared Services
→Experience in handling calls, emails, and chat
→Ability to adapt and multi-task to support incoming calls, email, chat, etc.
→Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques
→Ability to work with difficult customers and diffuse frustrating situations
→Must be in current role for 1 year
→Must not have received any Disciplinary Action within the past 12 months
→Must not have any Attendance and Punctuality issues in the past 12 months

What We Offer

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