Manager – Order Management-2

Role and Responsibilities

• →This role is responsible for the complete lifecycle of Order Management and Fulfillment, for an assigned portfolio of accounts
• →Ensure that orders are compliant with Samsung Electronics’ Policies, Programs, and Master Purchase Agreements.
• →Ensure that orders are received and submitted into Samsung’s systems in accordance to standard Samsung processes and policies.
• →Manage initial order entry through to the billing process to ensure no errors interrupt order flow to billing for applicable sales and return orders
• →Resolve order related issues and escalations (systems, processes, policy, project)
• →Communicate and coordinate with internal and external stakeholders
• →Manage Order Management staff [Indirect and/or FTE employees]
• →Responsible for achieving related KPIs and SLAs within assigned portfolio
• →Maintain Price Discrepancy Resolution in relation to Order Management.
• →Validate and process order related price adjustment claims as needed
• →Lead order-related integrations and testing for EDI, SPACE, and other interfaces as needed
• →Continually work with internal Teams and external Customers to improve order related items including but not limited to processes, integrations, and end to end performance.
• →Ability to explain end-to-end order fulfillment policies, processes, and systems; including other functional areas of R/R.
• →Keep Leadership informed on daily operations, issues, escalations, etc.
• →Other duties as assigned.

• Bachelor’s Degree required in related Business Field
• Prior Order Management and Operations experience; minimum 7+ years in related Business Field
• Experience in daily use of ERP system, SAP preferred
• EDI Experience in relation to Order Processing and Transactions
• Advanced Microsoft Office skills and use in Outlook, Excel, Word, and PowerPoint
• Experience in AI tools such as Claude, Gemini preferred
• Ability to take Direction and Lead Team Members
• Ability to Think Outside of the Box, to provide creative solutions that are still compliant with requirements
• Attention to Detail and Accuracy
• Proficient Written and Verbal Skills
• Capability to Problem Solve and Think Critically
• Effective Time Management
• Ability to Efficiently Multi-Task and work well under Pressure
• Works well Independently

Skills and Qualifications

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