VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Job Family:

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as a VDI / Cloud Operations & Maintenance Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a VDI / Cloud Operations & Maintenance Engineer, the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission.

• Support Mission Operations: Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational.
• Collaborate: Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues.
• Optimize and Improve: Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency.
• Maintain Critical Services: Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements.
• Operate and Maintain: Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness.
• Monitor and Respond: Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner.
• Troubleshoot and Resolve: Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components.
• Administer Infrastructure: Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources.
• Support VDI Services: Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment.
• Implement Updates and Changes: Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures.
• Analyze Performance: Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.
• Support IT Service Management: Participate in incident management, problem management, service request fulfillment, and operational support processes.
• Document and Maintain: Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation.
• Coordinate Across Teams: Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity.
• Enhance Security and Compliance: Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements.
• Validate Services: Conduct post-maintenance verification and functional testing to confirm successful implementation and continued service operation.
• Drive Continuous Improvement: Identify recurring operational challenges and recommend improvements to increase system reliability and operational efficiency.
• Provide Technical Guidance: Support knowledge transfer efforts and provide technical assistance to operations and support personnel.
• Support Maintenance Activities: Participate in scheduled maintenance windows and other operational activities as required.

Bring your technical expertise and operational excellence to GDIT. The VDI / Cloud Operations & Maintenance Engineer must have:

• Education
• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of education and experience).
• Experience
  • 7+ years of systems administration experience.
  • 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.
• Technical Skills
  • Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies.
  • Experience administering Windows-based enterprise environments.
  • Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies.
  • Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues.
  • Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services.
  • Experience using enterprise monitoring and management platforms.
  • Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues.
  • Strong communication and collaboration skills with the ability to work independently across multiple technical teams.
• Preferred Technical skills:
  • Experience with PowerShell or other scripting languages used for administration and automation.
  • Experience with vulnerability management, remediation activities, and cybersecurity compliance requirements.
• Clearance Level: TS/SCI
• Certification(s):
• DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
• IAT II 8570 Baseline Certification -Sec+CE or equivalent
• Desired Computing Environment Certification for Candidates to be considered:
  • Any Microsoft Server or Azure Certification
  • VMware Certified Professional (VCP)
  • Citrix Certified Associate or Professional
• Role requirements:
• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
• Travel may be required to support the mission

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match,and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Work Location:

Additional Work Locations:

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