Engineering Manager - Service Delivery Manager, RDT Remote APAC Multilingual (Japanese Speaker)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

As an Engineering Manager you will focus on capabilities development of your team members that align with the function’s vision. You will encourage your team to self-define their career journey and seek ways to enable development opportunities in the direction of the journey. You will support them in removing roadblocks and by setting focus in their performance management. You make sure to develop your team with the right skills, healthy dynamics and a sustainable pace. You support the software and/or service delivery as a leader setting focus, removing impediments, managing stakeholders and creating efficiencies in collaboration wherever possible. 

• →Preferably University educated. Minimum 5 years experience working in a customer support environment, shared services environment, or equivalent.
• →2 to 3 years in leadership and management roles is a plus.
• →Knowledge in ITIL (certification preferred). Agile or Scrum master (certification preferred).
• →Fluent in spoken and written English. Additional spoken and written language desirable (Mandarin, Japanese)
• →Advanced ability with office productivity tools (Google Suite knowledge a plus).

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.