IT Systems Administrator

United States·Kansas Citymid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.

Requirements Summary

Service orientation and professional communication Analytical troubleshooting and sound judgment Security and compliance awareness Attention to detail and accurate documentation Ownership,

Technical Tools

Customer SupportIt Support Specialist

Responsibilities

~2 min read

→Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.
→Support gaming-related and property systems, which may include casino management, slot systems, player tracking, cage and credit, point-of-sale, hotel, access control, surveillance integrations, and other regulated applications.
→Maintain user accounts, role-based access, multifactor authentication, privileged access, and timely onboarding, transfer, and termination changes.
→Monitor system health, capacity, logs, alerts, and scheduled jobs; investigate issues and restore service within established priorities and escalation procedures.
→Perform operating system and application updates, vulnerability remediation, endpoint protection administration, and configuration management in accordance with change-control standards.
→Manage backup schedules, validate successful completion, test restorations, and support disaster recovery and business continuity exercises.
→Provide advanced technical support for servers, workstations, mobile devices, printers, interfaces, and business applications; document incidents, resolutions, and recurring problems.
→Coordinate maintenance and troubleshooting with gaming system manufacturers, managed service providers, telecommunications carriers, and other approved vendors.
→Maintain accurate inventories, network and system diagrams, configuration records, standard operating procedures, and knowledge articles.
→Support audits, regulatory reviews, evidence requests, and internal controls by producing accurate records and promptly remediating identified issues.
→Follow cybersecurity, data privacy, segregation-of-duties, physical access, and confidential information handling requirements.
→Participate in projects, upgrades, property openings or expansions, testing, implementation, and post-deployment support.

Service orientation and professional communication
Analytical troubleshooting and sound judgment
Security and compliance awareness
Attention to detail and accurate documentation
Ownership, reliability, and follow-through
Collaboration across departments and vendors
Ability to remain effective during service disruptions and changing priorities
Project Management

Work is performed in offices, data rooms, telecommunications closets, and active gaming and hospitality areas.
May be exposed to noise, crowds, flashing lights, and tobacco smoke where permitted by law