Senior Operations Specialist

Mexico - Mexico Citysenior

OperationsOperations Specialist

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Quick Summary

Key Responsibilities

Engage with selected markets / verticals for all their requests. Ensure process documentation is maintained up to date for data & transactional processes.

Requirements Summary

Sales Force Management / C

Technical Tools

OperationsOperations Specialist

Responsibilities

~1 min read

Senior Operations Specialist core responsibilities include:

→Engage with selected markets / verticals for all their requests.
→Ensure process documentation is maintained up to date for data & transactional processes.
→Act as a country expert for any issues with Delivery Team Leads
→Share best practices across the Global Operations Services Center team.
→Deliver data validation and stewardship for data sets in scope.
→Deliver reporting and analytics to Biopharma Operations colleagues.
→Deliver data extractions from multiples databases.
→Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives.
→Provide analytical support and expertise for all data process in scope.
→Propose and deliver solutions and ideas for any problems and issues faced.
→Prioritize requests and manage workload according to plan.
→Follow SLA & guidelines and timeline established for the team and meets SRT KPIs.
→Deliver high quality service for any activities in scope.
→Propose continuous improvement of processes in scope.
→Develop Subject Matter Expertise for one or more data process in scope.

Requirements

~1 min read

3+ years of experience in service delivery, shared services, or sales operations.
Strong service orientation and customer-focused mindset.
Strong IT literacy and technology proficiency.
Experience in data stewardship, reporting, and analytics delivery.
Proven knowledge and hands-on experience in Incentive Compensation is mandatory.
In addition, candidates must demonstrate experience in at least one of the following two areas:
- Sales Force Management / CRM support for sales teams
- Medical Samples Management
Advanced Excel skills, including working with formulas and data analysis.
Self-motivated, with the ability to work independently and maintain a strong service-oriented mindset.
Ability to identify and propose process improvements and optimization opportunities.
Strong analytical and quantitative skills, with a fact-based and detail-oriented approach.
Strong communication and interpersonal skills.
Strong team player with the ability to work effectively in a multicultural environment.
Strong negotiation and stakeholder management skills, with the ability to engage with Leadership Teams, Vertical Leads, Country Managers, BU Leads, and Local Teams.
Ability to present results effectively to large audiences, including sales forces and leadership teams.
Fluency in written and spoken English is required.
Fluency in written and spoken Spanish is required.

Master's degree
Fluency in Portuguese preferred.
Preferred Discipline(s): Analytics, Operations Management, Consulting, IT, Science, Sales, Commercial.
Preferred Certification(s): Change Management, Business Process Mapping and Project Management Certifications preferred.

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