Account Management Manager (Regional Sales)

• Merchant Relationship & Growth: Build strong relationships with key merchant partners, understand their business needs, and negotiate growth strategies, promos, and branding opportunities.
• Performance Analysis: Monitor key business metrics like GMV, approval rates, transaction success, promo performance, SPG productivity, and repayment rates (FPD7) using our analytics dashboards.
• Campaign & Strategy Execution: Turn data insights into actionable steps, such as marketing promos, CRM campaigns, and product/ operational improvements, to help merchants increase their sales.
• Cross Team Collaboration: Act as the main bridge between key merchants and internal teams (Marketing, Sales, Product, and Support) to ensure initiatives are delivered on time.
• Operations & Quality: Oversee daily operations, including resolving Jira tickets within SLA, maintaining accurate store data, and handling promotional requests and agreements.

• Experience: Bachelor’s degree with proven experience in Account Management, Key Account Sales, or Business Development (preferably from Fintech, E-commerce, or Retail).
• Data-Driven Mindset: Comfortable working with numbers, dashboards, and sales data to find growth opportunities.
• Great Communicator & Negotiator: Excellent written and verbal communication skills for pitching campaigns, negotiating deals, and building long term trust.
• Problem Solver: Proactive, structured, and adaptable in handling fast-paced merchant needs and internal operational tickets.
• Tool Proficiency: Experience using MS Excel/ PowerPoint, CRM systems, analytics platforms, and ticket management tools like Jira.
  

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